Expansion SDR (XDR) - US

connecteam•Dallas, TX

52d

About The Position

As an Expansion SDR (XDR) at Connecteam, you'll be at the heart of our growth efforts in the US market. This is not a cold outbound role - you'll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.

Requirements

1-2 years of experience in an SDR or other client-facing role - MUST!
Hunger for success, high energy, and a positive, proactive attitude.
Strong technical aptitude and the willingness to dive deep into the product

Responsibilities

Proactively engage with existing customers via calls, email, and social to identify upsell opportunities.
Prospect into a defined target audience, focusing on accounts with high expansion potential.
Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
Contribute ideas, insights, and energy to help shape our growing XDR team.