Expansion Program Manager - Services Operations

Apple • Cupertino, CA

5d

About The Position

The Expansion PM role sits within the Globalization & Creative Production org in
Services Operations. Apple Services comprises several media products and
customer subscription services in more than 175 markets around the world—and
growing! The Operations team is focused on relentlessly delivering great content
and expert quality at a global scale. Services Operations is seeking an
outstanding cross-functional project manager, in a new role focused on driving
expansion initiatives. In this role, you will be responsible for managing the
planning and execution of strategically significant projects to drive business
growth and enrich customer experience—working extensively with cross-functional
teams across Apple. Key projects will be global in nature, multiyear, and span
Apple’s many services from Apple Music to App Store. We are looking for an
influencer and organizer who thrives in an environment of complexity and excels
at connecting strategy to execution across multiple partners and organizational
levels.

DESCRIPTION

In this role, you will manage and drive the planning and execution of large,
complex, and strategically significant cross-functional initiatives, primarily
focused on expansion programs with multiyear roadmaps. Your key partners will
include many teams across various functions in each line of business, platform &
product engineering, AI/ML strategy and development, content operations,
finance, legal, compliance, design, product management, localization and various
other teams within Services Ops. You must thoroughly understand Services’
expansion strategy and customer experience goals, engaging in conceptualization
by coordinating across teams to build a business case, and shaping their
execution across every aspect of a project. As roadmaps and technology evolves,
you will stay across critical details that accelerate or impact deliverables—and
adapt the plan-of-record accordingly.

Requirements

• Demonstrated experience driving large-scale global programs with measurable impact, such as successful market launches.
• Demonstrated experience working with, presenting to, and facilitating complex conversations among functional leaders and senior executives.
• Expert knowledge of program and project management.
• Knows the tools (e.g. strategic frameworks, change management, dependency management, risk management, amazing communication) and when to use them, when not to use them, and when it’s time to create new ones.
• 7+ years experience in a program management role in a customer-centric environment.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Extraordinary influencer who is great at connecting the dots at the organizational, strategy, program, and project levels.
• Able to lead, mobilize, and influence teams to deliver without direct authority—keeping all internal stakeholders aligned and informed across all phases of a multiyear program.
• Adept in leveraging data driven insights related to ROI, revenue, operational costs and savings opportunities to support program objectives and priority alignment across teams and leadership.
• Highly organized and driven to always find a way forward through complex dependencies, balancing business needs with technical, operational and legal requirements.
• Strong business and operational acumen with proven ability to dive into any area of a project, develop a deep understanding of business needs, and shape execution plans across teams.
• Able to engage on not just the how and what, but also the why.
• Able to ask the right questions to align action across teams, shape recommendations and articulate trade-offs based on milestones and program goals.
• Extraordinary presenter and communicator.
• Skilled at distilling highly complex problems down to key points, being mindful of information relevant to the audience, and able to present clear, data-driven recommendations even when faced with conflicting priorities.
• Management consulting background a plus; PMP or other relevant certification a plus.

Responsibilities

• manage and drive the planning and execution of large, complex, and strategically significant cross-functional initiatives, primarily focused on expansion programs with multiyear roadmaps
• thoroughly understand Services’ expansion strategy and customer experience goals, engaging in conceptualization by coordinating across teams to build a business case, and shaping their execution across every aspect of a project
• stay across critical details that accelerate or impact deliverables—and adapt the plan-of-record accordingly

What This Job Offers

• Job Type: Full-time
• Career Level: Manager