Expansion Lead

Lalamove•New York, NY

About The Position

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the worldâs delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we are looking for talented professionals to join us in this journey! With a clear international growth ambition and track record, we are looking for a strong and driven candidate to join our Expansion Team. This role is pivotal in turning market strategy into operational reality. The selected candidate will own the critical launch phase in new markets, transitioning directly from validation to execution. You will be the operational cornerstone for early-stage market setups, responsible for building the foundational ecosystem, from acquiring our first drivers and users to establishing core operational processes, that enables scalable growth. The position will be based in New York with frequent business travels to our expanding markets.

Requirements

5+ years of experience in operations, consulting and/or corporate strategy within the TMT sector; ideally with project management experience launching new markets or products/services
Solid foundation of business knowledge, data-oriented and with strong critical thinking skill
Genuine interest in developing a career in international business and making a positive impact in our global community through technology
Entrepreneurial, hands-on, and resourceful; comfortable with ambiguity and operating in a fast-paced and constantly evolving environment with minimal instructions; able to deep dive into the details and willing to roll up sleeves and get hands dirty to drive results and ensure success
Collaborative mindset and ability to partner across the business units and functions; can easily build rapport with different stakeholders and develop meaningful relationships
Driven, proactive and passionate about the companyâs mission; culture carrier that brings positive attitude
Ability to thrive under pressure and openness to constructive feedback; eager to learn from mistakes and always up for new challenges
Business tech-savvy, with high proficiency in work tools such as Google Workspace and Microsoft Office
Strong communication and presentation skills; able to interact credibly within the team and across other functions; articulate in verbal and written communication in English

Nice To Haves

Fluency in a foreign language in addition to English and Chinese is a plus

Responsibilities

Own and execute the initial market launch operations, laying the essential groundwork for new market entries. This includes hands-on management of early-stage driver acquisition campaigns, user onboarding initiatives, and the setup of daily operational reports and tracking mechanisms.
Drive market, industry and company research to equip management team with relevant and up-to-date knowledge in enhancing organizational readiness when making strategic decisions
Conduct peer analysis and competitor due diligence across existing and new markets, while actively tracking key metrics to provide competitive advantages from a business standpoint
Validate new markets for Lalamove to enter by performing a combination of desktop research, stakeholder surveys, expert interviews, and on-the-ground due diligence
Support in executing new market launches by working side by side with local market team members and collaborating with other functions such as Product, Tech, Business Intelligence, Platform Operations, Marketing, People, Finance and Legal, among others
Inculcate Lalamoveâs corporate values and culture in new markets by partnering with the People team to achieve exceptional onboarding and training of new team

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