Executive VP Mortgage Fulfillment
About The Position
The Executive Vice President Mortgage Fulfillment is a key leadership role that manages multiple teams accountable for the overall performance and operations of the mortgage fulfillment function, ensuring the seamless and compliant execution of the loan fulfillment process. Key functions include monitoring workflows and queues to ensure service levels are met, developing process improvements or actively seeking methods to streamline business processes, and managing and setting goals for the teams. This role requires a strong operational focus combined with the ability to drive continuous improvement, manage budgets, and optimize performance through data-driven decision-making. The Executive VP Mortgage Fulfillment will: Develop Business Support strategies by contributing information, analysis, and recommendations to strategic thinking and direction; establishing and executing tactical plans aligned with business strategy Establish Business Support operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change Build and expand project and change management capabilities to support business strategy and deliver results to achieve strategic objectives Enable and support quality standards by developing and maintaining job related procedures, aids, tools and resources. Manage and direct Command Center, Production Support and Loan Delivery functions by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization’s desired culture and values
Requirements
- Bachelor’s degree or equivalent work experience
- 7+ years of relevant work experience
- Strategic & Tactical Planning, People Management, Management Reporting, Technical Understanding & Leadership, Requirements Gathering & Analysis, Technical Writing, Process Improvement, Project Management, Change Management, Managing Processes Performance, Developing Procedures/Job Aids/Tools, Dealing with Complexity, Problem Solving
- Must be highly proficient in Excel and Word
Nice To Haves
- Financial Services and, if possible, mortgage industry experience preferred
Responsibilities
- Develop Business Support strategies by contributing information, analysis, and recommendations to strategic thinking and direction; establishing and executing tactical plans aligned with business strategy
- Establish Business Support operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change
- Build and expand project and change management capabilities to support business strategy and deliver results to achieve strategic objectives
- Enable and support quality standards by developing and maintaining job related procedures, aids, tools and resources.
- Manage and direct Command Center, Production Support and Loan Delivery functions by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
5,001-10,000 employees
