Executive Technology Liaision

Montefiore Medical Center•Yonkers, NY

1d•Onsite

About The Position

Our Office of the President seeks an IT professional to work closely with a senior executive one-on-one to manage and optimize all aspects of his use of technology. The role requires expert-level skills in working with Apple products in a Windows enterprise. Responsibilities include responding immediately to diverse requirements including critical device troubleshooting, managing executive expectations, fast-tracking requests that are handled by other IT departments, planning for upgrades and installing new software and features, collaborating with technology staff and management across IT including digital, cloud, messaging, storage, network, security, and EPIC. This position requires solid experience with AV and communication technologies: everything from Microsoft Teams on Apple devices to making sure all AV equipment functions flawlessly during board meetings. The person in this role will support the executive wherever he is, including at home, and will travel with the executive to ensure seamless IT support. This includes AV technologies such as for board meetings and for when the executive is interviewed by national media. The executive relies on this individual to ensure that he can lead our organization without disruption or distraction. This position is required to become knowledgeable about Montefiore's IT infrastructure, key applications, and cyber policies to function as a bridge between executive’s need and keeping their devices and information safe and secure. The role requires staying updated with emerging technologies and industry trends to recommend innovative solutions that enhance efficiency and productivity. Lastly, this role is expected to work with executive’s schedule 24/7 on a rotational basis with flexibility to meet executive where they are. The role will be reporting into Montefiore IT team however dedicated to the Office to the President, coordinating closely with other technical teams for support on network, wi-fi, messaging, devices, and cybersecurity. This is an on-site position of employment located in the Bronx, NY with travel to other locations.

Requirements

Expertise in Apple device management and operating systems including Apple Mac, iPad and iPhone troubleshooting in an enterprise environment.
Exceptional presentation, interpersonal, and communications skills.
High-level understanding of Mobile Device Management (MDM) software tools.
High-level understanding of Windows troubleshooting.
Exceptional organizational skills and ability to engage, coordinate and communicate to other technical teams and drive resolution as quickly as possible when issues arise.
Understanding of chain of command and organizational hierarchy.
Strong understanding of Microsoft Office products
Experience troubleshooting Video conf issues, A/V issues and issues that come up with every technology the Executive uses both on Windows and Apple platforms.
Ability to communicate the needs of users to staff in other IT departments, while interpreting technology requirements
Ability to prioritize and manage rapid and frequent changes
Detail oriented and mindful about following through with tasks and procedures
Ability to maintain, track, and report project status and metrics
Reliable transportation to travel among sites as needed.

Responsibilities

Be the primary IT representative for the Office of the President. Interact with them on a day-to-day basis both in person and in writing and provide the highest level of customer support available.
Strong skills providing support for Apple Hardware and Software, engaging the Apple team as needed.
Represent the Executive at project meetings that may affect the executive.
Coordinate Build and maintain relationships across multiple internal teams including messaging, Networking, Service Delivery etc. to troubleshoot and assist with any issues.
Collaborate with other teams on issues and upgrades involving iOS, MacOS, Wi-Fi, networking at multiple Montefiore offices as well as at the executive’s home.
Assist in all aspects of A/V and test prior to meetings and by on standby during these meetings to ensure smooth and issue free delivery of presentations and conferences.
Document recurring issues into knowledgebase and notate casework
Coordinate resolution of issues through testing and troubleshooting, leveraging vendor support, and consulting with other internal technical teams to resolve as quickly as possible with least impact to leadership.
High level understanding of latest technologies and tools leadership may want.
Help enforce basic IT SOPs and Security Policies with minimal impact to Executive team.
Manage or perform changes to the Executive’s devices and make sure this happens in a controlled, scheduled and safe way to eliminate and issues that could cause the executive to not be able to work.