Executive Technology & A/V Support Specialist

DFI Resources • Austin, TX

7d • Onsite

About The Position

Provides support for integrated audio and video systems across the organization, including end-user support and executive support on a select basis. This role ensures the seamless operation of hardware/software, network, audio/visual, and large estate automation systems through a blend of hands-on technical troubleshooting and proactive support to staff and executives across numerous property locations.

Requirements

• High School Diploma required.
• Bachelor’s degree in IT, Computer Science, Information Systems, or a related field and 5+ years of experience in Audio and Visual IT support or general IT support; or any combination of education, training, and experience that demonstrates the ability to perform the duties of this position
• Experience with control and automation systems, video conferencing platforms, and other A/V systems
• Strong customer service skills and ability to maintain a high level of strict confidentiality and professionalism
• Exceptional interpersonal and communication skills; positive attitude
• Excellent knowledge of general office procedures
• Excellent time management skills; ability to organize and coordinate multiple projects with available resources
• Keen attention to detail, honesty, adaptability, dependability, and a willingness to do hands-on work
• Possess a valid driver’s license with a good driving record

Nice To Haves

• VIP or Executive support experience highly preferred
• Private estate/hotel/ hospitality/museum experience
• Certifications: CompTIA (A+, Network+, Security+), Microsoft (M365, MD-102), Apple ACSP

Responsibilities

• Provide advanced technical support to internal DFI team members, executives, and business owners for escalated systems issues; troubleshoot complex problems, identify root causes, and implement effective solutions while ensuring minimal disruption to on-site operations.
• Act as the initial support contact for company-wide integrated systems including mobility, security, largest estate automation, and other technology systems.
• Support the design, development, testing, implementation, and troubleshooting of proprietary automation systems.
• Monitor and maintain multiple A/V sources across multiple property locations, performing scheduled preventative maintenance tasks to ensure optimal performance and minimal downtime.
• Assess the role of new technology and define integration needs with current and legacy systems.
• Deliver dedicated executive support, ensuring excellent premium-level service while providing prompt and discreet resolution for technical issues and seamless operation of devices and applications.
• Collaborate with the IT team on special projects assigned by the Director of IT, communicating project status, issues, and potential concerns to relevant stakeholders.
• Assist with IT setup for special events, including A/V equipment and associated peripheral equipment.
• Oversee and organize multimedia file libraries, fulfilling requests and providing support for photo, video, and audio needs.
• Deliver clear, non-technical communication of IT solutions to staff and relevant stakeholders at all levels.
• Collaborate with IT to resolve issues that impact service to the principals
• Create and distribute personalized documentation and quick-reference guides tailored to the preferences of relevant stakeholders.
• Performs other related duties as assigned.

Benefits

• Fun, team-oriented environment
• Competitive salary and performance-based bonus program
• 100% employer-paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program)
• 401(k) + match
• Generous vacation and personal time off allowance
• Charitable donation matching program
• Training and development opportunities
• Programs and activities to encourage a balanced lifestyle

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level