Executive Support Specialist, VIP - Asset Management

Apoynt•New York, NY

10d•Onsite

About The Position

Executive Support Specialist, VIP Location: New York, NY Schedule: Onsite Compensation: Competitive, based on experience Benefits: Excellent benefits package and 401k matching Introduction A highly successful and growth-oriented financial services holding company, focused on alternative investments and technology solutions, is seeking an exceptional individual to join its dedicated IT team. We operate with core values centered on excellence, continuous improvement, and a commitment to being a world-class organization. As we evolve into an AI-first business, technology is at the heart of everything we do. This role is critical in providing a seamless, highly-responsive, and discreet technology experience for our most senior stakeholders. What’s the role? You will be responsible for delivering premium, "white-glove" IT support to senior executives, board members, and their executive assistants. This demanding role requires a combination of deep technical expertise, absolute discretion, flawless execution, and a proactive, customer-obsessed mindset. You will act as a trusted technology partner, ensuring executives are productive in the corporate office, at remote locations, and during critical travel or high-profile meetings.

Requirements

5+ years of demonstrable experience in IT support.
2+ years specifically in a VIP/Executive or White-Glove Helpdesk role, preferably within a fast-paced Financial Services environment.
Ability to travel locally and internationally, sometimes with little to no notice.
Experience with Scripting and Automation tools.
Expert knowledge of enterprise operating systems (Windows, macOS) and mobile platforms (iOS, Android).
Strong practical experience with the Microsoft 365 suite (Exchange, Teams, SharePoint, etc.).
Deep understanding of Microsoft endpoint management tools (Intune, EntraID, Exchange administration consoles).
Familiarity with foundational concepts like Active Directory/DNS and Group Policy Management.
Expertise with AV/VC platforms (e.g., Teams Rooms, Zoom Rooms, Cisco Webex).
Knowledge of networking concepts (Wi-Fi, VPN, remote access) and information security fundamentals (MFA, SSO, DLP).

Responsibilities

Executive Support: Serve as the primary, dedicated IT liaison for senior management and their support staff.
Provide immediate, high-priority support across desktop, mobile, and cloud platforms, both in-person and remotely.
Expertly manage, configure, and troubleshoot laptops, mobile devices, complex AV/Video Conferencing systems, and secure access solutions in meeting rooms and executive offices.
Ensure perfect execution of AV and connectivity for high-stakes hybrid/virtual board meetings and company events.
Provide comprehensive technology support for executive travel, including secure device provisioning and remote access setup.
Prioritize and coordinate both daily support tasks and strategic technology upgrades/automation projects.
Technology Enablement & Training: Deliver a personalized, concierge-style onboarding experience for new executives, including customized device setup and secure account configuration.
Provide tailored coaching and training on collaboration platforms (e.g., Microsoft 365, Teams/Zoom), AI tools, and various SaaS products to maximize executive efficiency.
Proactively brief executives on new technology features or security protocols relevant to their productivity.
Operational Excellence: Develop and implement automation scripts to streamline infrastructure and helpdesk procedures.
Contribute to desktop engineering initiatives, including experience with VDI deployment on Windows.
Create detailed documentation and diagrams of supported solutions, cross-training the broader IT team.
Efficiently escalate issues across different technology groups (Network, Security, Infrastructure) while maintaining a calm, concise, and professional demeanor.