Executive Support Senior Analyst

Blue Cross Blue Shield Association

1d

About The Position

This role provides white-glove, concierge-level technical support to senior leadership, ensuring seamless digital experiences that minimize disruption and maximize productivity. This role blends deep technical expertise with a proactive, service-oriented approach, anticipating the unique needs and preferences of executives. With exceptional communication skills and a commitment to discretion and professionalism, this position builds trust and delivers personalized, high-impact support that enables senior leaders to stay focused on strategic priorities. Job Overview: This role provides white-glove, concierge-level technical support to senior leadership, ensuring seamless digital experiences that minimize disruption and maximize productivity. This role blends deep technical expertise with a proactive, service-oriented approach, anticipating the unique needs and preferences of executives. With exceptional communication skills and a commitment to discretion and professionalism, this position builds trust and delivers personalized, high-impact support that enables senior leaders to stay focused on strategic priorities.

Requirements

• Bachelor's Degree ; or equivalent experience
• 5+ Years IT work experience focused in desktop support
• Advanced analytical skills and ability to effectively navigate complex technological situations under pressure.
• Effective team-oriented interpersonal and executive-level communication skills.
• Excellent written, verbal and listening communications skills
• Ability to communicate effectively with management at all levels of the organization.
• Effectively provides work leadership to others.
• Expert knowledge of Microsoft Windows 10/11, Proofpoint, Microsoft 365, Microsoft Active Directory and SharePoint.
• Thorough understanding of technical concepts required for specialized field and ability to use that knowledge, creativity and company practices and priorities to develop solutions to complex problems.
• Well-versed in complex meeting room technology platforms including Jabra, Cisco, Crestron, and integration with in-room audio and video solutions using Microsoft Teams and Zoom.
• Broad range of experience with mobile devices and tablets including but not limited to iPad, iPhone, and Android operating systems.

Nice To Haves

• Experience as a team lead or member on project teams in a cross functional environment.
• Understanding of technical concepts required for specialized field. Uses that knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
• Demonstrated experience within a customer focused environment
• Basic knowledge of MacOS and troubleshooting.

Responsibilities

• Primary Point of Contact: Serve as the single, accountable liaison for all executive technology needs, ensuring both proactive and reactive support. 20%
• Comprehensive Tech Support: Deliver high-touch, detail-oriented support across hardware, software, AV systems, meeting rooms, and network connectivity. 20%
• Responsive Service Delivery: Provide timely onsite, remote, and on-demand support to executives and their assistants to ensure seamless execution of engagements. 15%
• Trusted Advisor: Build strong relationships with executives to understand preferences, anticipate needs, and ensure technology is current and fully functional. 15%
• Clear Communication: Deliver concise, executive-level communication that builds trust and confidence in technology solutions. 15%
• Project Leadership: Lead and track IT initiatives for executive support, collaborating with internal teams and external partners to meet milestones. 5%
• Continuous Improvement: Maintain a growth mindset to enhance technical skills, understand executive workflows, and collaborate effectively with peers. 5%
• On-Call Availability: Provide dependable, high-priority support during critical times for senior leadership. 5%

Benefits

• We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees