Executive Support Analyst

Visa • New York, NY

18h • Hybrid

About The Position

The Executive Support Analyst provides high-touch, advanced technical support to senior executives and their teams, ensuring flawless technology experiences across onsite and offsite events, meetings, and day-to-day operations. This role demands deep technical expertise, exceptional problem-solving skills, and the ability to operate under pressure in dynamic environments.

Requirements

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
• Technical Mastery: Advanced troubleshooting across multiple platforms and technologies.
• Event Readiness: Ability to anticipate and resolve issues during live events.
• Customer Excellence: Delivering premium, personalized support for executives.
• Collaboration: Partnering with cross-functional teams for seamless execution.

Nice To Haves

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelor’s degree in IT, Computer Science, or related field.
• 4+ years of experience in enterprise technical support.
• Proven experience supporting C-suite executives and managing complex AV/IT environments.
• Expertise in network protocols, video conferencing infrastructure, streaming technologies, and enterprise collaboration platforms.
• Strong knowledge of endpoint security, VPNs, and cloud-based services.
• Ability to work under pressure, travel as needed, and deliver flawless technical execution for high-stakes events.

Responsibilities

• Deliver white-glove technical support for executives across hardware, software, networking, and AV systems.
• Support onsite and offsite events, including executive town halls, global summits, and hybrid meetings, ensuring seamless audio/video and collaboration experiences.
• Configure and troubleshoot complex AV setups, streaming platforms, and integrated collaboration tools (Microsoft Teams, Zoom, Webex).
• Manage mobile device ecosystems, secure connectivity, and advanced troubleshooting for Windows, macOS, and enterprise applications.
• Act as technical lead for executive travel and offsite engagements, ensuring continuity of IT services globally.
• Collaborate with Event Operations, Security, and Network Engineering teams for high-profile events.
• Maintain strict security and confidentiality standards for all executive interactions.
• Document technical workflows and contribute to knowledge base for advanced troubleshooting.

Benefits

• Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees