10659 - Executive Principal, Managed Services IT Delivery

Hyundai Autoever America•Irvine, CA

2d•$200,000 - $215,000•Onsite

About The Position

Hyundai Autoever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and Managed Services Provider support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations. If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation. The Executive Principal, Managed Services IT Delivery is the senior executive accountable for enterprise wide IT service delivery executed through Managed Service Providers (MSPs). This role owns the strategy, governance, performance, and evolution of all outsourced IT delivery models, ensuring services are reliable, secure, cost effective, and aligned to business outcomes. Operating as the executive authority over MSP delivery, this position translates contracts and service models into measurable results, drives modernization and continuous improvement, and ensures that MSPs operate as true strategic partners rather than staff augmentation or ticket factories.

Requirements

Bachelor degree or higher 15+ years of senior IT leadership experience, with significant executive ownership of MSP or outsourced IT delivery.
Proven success governing large scale, multi tower, multi-vendor managed services environments.
Deep understanding of infrastructure operations, cloud services, service management, and vendor governance.
Demonstrated ability to lead through complexity, scale, and organizational change.
Strong executive presence with the ability to influence vendors, peers, and senior leadership.

Nice To Haves

ITIL v4 certification or equivalent highly preferred

Responsibilities

End to end MSP service outcomes across infrastructure, workplace, cloud, network, and platform services
Enterprise service reliability, availability, and operational risk within outsourced delivery models
MSP commercial performance, contractual compliance, and value realization
Continuous improvement, automation, and service maturity across all managed servicesEnterprise
Own and govern all IT services delivered by MSPs, ensuring consistent performance across service towers and affiliates.
Ensure 24x7x365 operational reliability, resiliency, and compliance with SLAs, SLOs, and regulatory requirements.
Serve as the executive escalation authority for major incidents, systemic failures, and cross vendor delivery breakdowns.
Define and enforce clear accountability models between internal teams and MSPs, eliminating ambiguity and delivery gaps.
Set enterprise standards for IT Service Management (ITSM), incident, problem, change, and escalation management.
Drive reduction of chronic incidents through root cause elimination, trend analysis, and systemic fixes.
Champion SRE inspired practices, automation, observability, and proactive operations across MSP delivery models.
Ensure service reporting is accurate, transparent, and meaningful to executive and business stakeholders.
Translate enterprise IT and business strategy into clear MSP transformation roadmaps, including cloud adoption, platform modernization, and tooling consolidation.
Lead large scale MSP transitions, onboarding, rebids, and scope transformations with minimal business disruption.
Ensure MSP delivery models evolve to support growth, security posture, compliance, and emerging technologies.
Act as a trusted executive advisor on outsourcing risk, service maturity, and operating model design.