Executive Operational Planning Manager - Corporate Impact

USAA • San Antonio, TX

22h • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Executive Operational Planning Manager (EOPM) to join the Communications and Public Affairs (CPA) team, specifically supporting the Vice President (VP) of Corporate Impact. This highly visible role is a unique hybrid, blending planning and project management with high-touch executive support. As the VP’s primary liaison, you will navigate a fast-paced environment to coordinate key deliverables for the CEO and Executive Leadership Team (ELT), while also owning the essential daily operations of the VP’s office—including complex calendar management, event planning, travel logistics, and expense reporting. This is an ideal opportunity for a driven, growth-minded professional with a background in program management or executive-level operations who is a self-starter and wants to help drive impact across the organization. In this role, you will report directly to the Operations/Chief of Staff team and work side-by-side with other CPA Executive Operational Planning and Executive Assistant teammates to ensure deliverables are aligned across the organization and that the VP’s office operates with preparation and efficiency. This reporting structure offers a supportive team environment where you can collaborate on best practices while dedicatedly supporting the VP, Corporate Impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.
• Ability to build strong relationships and to work with all levels within the organization.
• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.
• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.
• Demonstrated ability to manage confidential information.
• Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.
• Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint.

Nice To Haves

• Previous experience in a "right-hand" or deputy-style role supporting a senior executive within a Communications, Public Affairs, or Corporate Responsibility function.
• Advanced proficiency in navigating complex matrixed organizations and building consensus among varied stakeholders.
• Ability to translate complex business strategies into clear, visually compelling executive presentations.
• US military experience through military service or a military spouse/domestic partner.

Responsibilities

• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.
• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.
• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.
• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.
• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.
• Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements.
• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager