Executive Meeting Manager
About The Position
HEI Hotels & Resorts is proud to welcome the Freehand Chicago to its portfolio. Freehand hotels combine the social culture of a hostel with innovative design, award-winning food and beverage, and a community-driven atmosphere. HEI is committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence, investing in its associates to ensure they thrive. The company encourages applications from diverse backgrounds and values U.S. military experience. The Executive Meeting Manager is responsible for leveraging organizational and detailing skills to identify and profitably execute all group events. This role ensures that each group meets or exceeds its contracted revenue expectations and contributes positively to a high-performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication, and team participation.
Requirements
- Prior experience in the field of hospitality with specific experience in catering sales is essential.
- 1+ year within the Hospitality Industry required.
- Must have experience at a similar size and quality hotel.
- Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
- Knowledge of sales skills, revenue management, training, and motivation of peers.
- Knowledge of hotel features, benefits, and competing hotels within the market.
- Ability to execute appropriate action plans.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Ability to work effectively under time constraints and deadlines.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Responsibilities
- An understanding of both monthly forecasting and the annual budget process.
- Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
- Optimize room rental charges.
- Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.
- Actively participate in industry related organizations (NACE, MPI).
- Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
- Comfortable with hotel site inspections and client presentations.
- Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
- Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
- Work closely with banquet department on operations and event execution.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Provide overall direction, coordination, and ongoing evaluation of operations.
- Detailed execution of all banquet event orders generated by the Convention Services Department.
- Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
- Excellent knowledge of computers, specifically Delphi, Word, and Excel.
- Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
- Ability to work with outside vendors to ensure client satisfaction for all events/groups.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Benefits
- competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
- Vision insurance programs through EyeMed
- Vacation, Sick and Holiday programs
- pet insurance through the ASPCA
- Supplemental, Spousal and Child Life insurance
- Short and Long-Term Disability plans
- 401(k) Savings Plan with matching funds
- discounts through our 'YouDecide' and Hotel Room Discount programs
- market-leading compensation packages
- generous PTO and flex-time initiatives
- outstanding career development and advancement opportunities
- job-appropriate assets and resources
- DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
