Executive Meeting Manager

Sonesta International Hotels Corporation•Hilton Head, SC

About The Position

JOB OVERVIEW: This position is responsible for generating conference business from a local or national market, the maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail. In addition, this role is also responsible for the planning and the coordination of all of their own conference and social groups’ related activities. This position will act as the primary liaison between the client and the staff of the hotel, with the focus on meeting and exceeding client expectations with every interaction to ensure that our clients are extremely satisfied with the products and services delivered by our team of hospitality professionals.

Requirements

High school diploma or equivalent vocational training certificate required.
A minimum of one year Sales experience in a similar operation.
Must speak fluent English.
This job requires ability to perform the following: Frequently standing up or moving within and outside of the facility Carrying or lifting items weighing up to 25 pounds Handling objects
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Ability to utilize computer software and hardware required.
Ability to easily maneuver on computer keyboard required.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, and organizational abilities are used often.
Ability to travel to attend workshops, tradeshows, conventions, etc.
May require a valid Driver’s License.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Some college or college degree preferred.
Prior experience within a four star hotel brand preferred.
Degree in hospitality management preferred.
Related degree preferred.
Other languages preferred.

Responsibilities

Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed goals.
Plan, up-sell and coordinate function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
Prepare and execute sales/catering contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions.
Create and distribute effective internal and external communication (written and verbal).
Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends.
Develop and continually enhance relationships with key corporate, business and travel industry accounts.
Maintain accurate, legible records and files consistent with established automated or manual sales system.
Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
Interact with outside contacts: Guests – to ensure their total satisfaction Other contacts as needed (Professional organizations, community groups)
Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
Perform other duties as assigned.
May serve as “lobby ambassador” as required.