Executive Meeting Manager

DoubleTree•Miami, FL

2d•Onsite

About The Position

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Executive Meetings Manager to join our team. This position is 100% on-site, no remote work. The DoubleTree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin Expressway adjacent to the Blue Lagoon Business District. The hotel features 334 guestrooms, onsite dining, fitness room, outdoor pool, business center, complimentary High-Speed Internet Access, 24,000 square feet of retail space, 20,000 Square feet of Hotel Meeting and Function Space and a Convention Center with 152,000 square feet of meeting, event and exhibit space. This position will be an exempt position and will report to the Director of Sales. The Executive Meeting Manager, EMM is an integral part of the sales team focused on working short term, smaller groups (typically up to 50 rooms/peak) and smaller meetings typically of 100 guests or less. This position will also oversee corporate sales and will develop and implement strategic sales plans to achieve corporate sales targets Other sized groups/meetings may be assigned, based on hotel business needs , as directed by management team. The EMM This position works on all aspects of the sales process from receiving inquiry calls, booking business, confirming details, and working with the group while they are on-site. A flexible work schedule is required as this is not a standard Monday-Friday position. A minimum of (1) or more years of experience at a full-service hotel, country club or similar type of venue is required for this role. This role has a guest room & a catering sales target goal.

Requirements

At least 4 years of progressive hotel sales experience or a 4 year college degree and at least 2 year of related experience or a 2year college degree and 3 or more years of related experience.
Must have a valid driver’s license in the applicable state.
Must be skilled in computer applications, hotel sales systems, Microsoft office.
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with DoubleTree by Hilton standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with DoubleTree by Hilton standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Flexibility and long hours sometimes required.
Exerting up to 50 pounds of force occasionally, to lift, carry, push, pull or otherwise move objects.

Nice To Haves

Use knowledge of Delphi a plus
The ideal candidate should have excellent customer relationship skills and the ability to effectively close business as well as strong time management skills and attention to detail

Responsibilities

Build and maintain strong relationships with clients and key stakeholders to foster long-term corporate partnerships
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attending all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Answering telephone inquiries and qualifying clients for meetings and events
Book repeat business by having a track record of long-term client relationships
Comfortable with hotel site inspections and client presentations
Work closely with the banquet department on operations and event execution
Ability to quickly evaluate alternatives and decide on a plan of action
Provide overall direction, coordination, and ongoing evaluation of operations
Detailed execution of all banquet event orders for the groups and meetings.
Monitor group room blocks and pick up, generate detailed resumes for the operating departments
Ability to work with outside vendors to ensure client satisfaction for all events/groups