Executive Lounge Attendant
About The Position
What You Will Do Welcome guests with warmth and professionalism—be their trusted go-to from check-in to check-out Recommend the best local dining, entertainment, shopping, and attractions—you're the insider they didn’t know they needed Assist with reservations, transportation, event tickets, and anything else guests may require Help with guest mail, messages, and business center needs Ensure the lobby and concierge area remain clean, organized, and inviting Stay cool under pressure while resolving guest concerns with courtesy and care Support a seamless experience by partnering with front desk, valet, bell staff, and other departments
Requirements
- Customer service experience required – At least 6 months in a guest-facing role
- Excellent communication skills – You speak clearly, listen actively, and know how to tailor service to each guest
- Local knowledge and curiosity – You love your city and enjoy helping others explore it
- Physically ready – Able to stand/walk for long periods and occasionally lift up to 50 lbs
- Driver’s license – A valid license and clean driving record are required
- Flexible availability – Days, nights, weekends, holidays—you’re ready when guests need you
Nice To Haves
- Hospitality experience preferred – You understand how to deliver a 5-star experience
Responsibilities
- Welcome guests with warmth and professionalism—be their trusted go-to from check-in to check-out
- Recommend the best local dining, entertainment, shopping, and attractions—you're the insider they didn’t know they needed
- Assist with reservations, transportation, event tickets, and anything else guests may require
- Help with guest mail, messages, and business center needs
- Ensure the lobby and concierge area remain clean, organized, and inviting
- Stay cool under pressure while resolving guest concerns with courtesy and care
- Support a seamless experience by partnering with front desk, valet, bell staff, and other departments
Benefits
- Career Growth & Learning – 40% of our management hires are internal promotions!
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
