Executive Locker Room Attendant

The Bay Club Company•Bellevue, WA

About The Position

The Executive Locker Room Attendant position is responsible for providing exceptional customer service and ensures cleanliness for the members and guests of The Spa and PRO Club Men's Locker Room at a world class level while enforcing rules and policies. Performs a variety of customer service duties including, but not limited to, providing a full range of service to members and guests focusing on executive locker room, including cleanliness, optimal operations, food and beverage components, completing assigned work duties, and working as a team member. Adheres to Bay Club's Actions We Live By and mission statement. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our “Code of Culture”. Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Knowledge of the English language
Knowledge of chemical products and their proper usage
Knowledge of proper use of cleaning equipment
Knowledge of spot cleaning carpet and upholstery
Knowledge of floor tile cleaning
Knowledge of spa, medical spa, and salon services, procedures and schedules
Knowledge of laundering procedures and schedules
Knowledge of all menu items including food ingredients, preparation of menu items and beverages
Knowledge of sanitation and food handling safety guidelines
Knowledge of other departments in the club
Skill at providing exceptional guest service
Skill in attention to detail and of cleaning procedures
Skill in hand/eye coordination
Skill in multitasking and organization
Skill in carrying serving trays of food and beverages
High school graduate or equivalent
Must possess a current state food handlers permit and alcohol service permit
Must have experience in customer service
Current CPR Certification required (From either Red Cross or American Heart Association)

Nice To Haves

Experience in housekeeping and hospitality industry is preferred

Responsibilities

Maintain a show-ready, clean, and organized space at all times.
Conduct regular walkthroughs to ensure standards exceed expectations.
Lead by example in cleanliness and support associates in meeting task goals.
Assist training new hires on all executive and spa locker room procedures.
Assist members with requests, scheduling, and exceptional guest experiences.
Support in developing and implementing standard operating procedures (SOPs).
Maintains and provides excellent customer service at all times
Greets all Executive members/guests by name, when possible, while performing duties
Accommodates and anticipates all Executive members/guests' requests expediently, courteously and in a gracious manner making them feel welcome and attended to.
Handles Executive member/guest complaints by acknowledging the problem, and informing the supervisor or Assistant Manager of Guest Services when necessary
Welcomes all members to Men's Executive Locker Room and male guests to the Spa Locker Room
Provides Executive Locker Room tours of space and amenities and assists with locker rentals.
Assist members/guests in ordering food and beverage
Monitors Men's Locker Room for electronic devices and communicates with members why these are not allowed in locker room spaces.
Continuously circulates through assigned areas to pick up glass and dishware, trash, magazines and deposits towels, robes, slippers in appropriate laundry drop
Assists with laundry duties.
Follows WA State guidelines for disinfecting and cleaning for all necessary items
Empties trash/recycle receptacles as needed
Notifies Supervisor/Manager with all maintenance needs
Extensive Cleaning is required for this position. A detail list of tasks will be provided at time of training
Performs other related duties as assigned by management