Executive Liaison

TIAA•New York, NY

3d•$35 - $45

About The Position

The Executive Liaison is responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, on site meeting & event requests are fulfilled in a timely/efficient manner. Working under limited supervision, this role collaborates with associates, workplace services and food services on a daily basis and assists clients on other initiatives to elevate the workplace. This role is the point of coordination for the Executive Committee and Board of Trustees, ensuring seamless communication, timely execution, and consistent service delivery; the role is critical to maintaining client confidence and is recognized as central to the overall success of operations on the executive floor within the TIAA headquarters environment and other executive spaces within the portfolio. Key Responsibilities and Duties Communicates effectively with the on-site operations team to ensure operational success. Provides assistance on communication opportunities with executive committee administrators (and other associates as required) to ensure all expectations and requests are exceeded. Provides catering support and sets up for on-site meetings and events. Ensures that facilities are properly used and maintained. Partners with facilities and safety, space planning, and security to influence and recommend changes to space when necessary. Understands the needs of the associate population occupying the workplace and makes quick recommendations for best use of spaces when necessary. Conducts daily walk-throughs of workplace. Manages the initiation of catering requests and associated process. Coordinates with the conference services team on the workplace reservations process; is able to use platform system on mobile and computer, effectively communicating with the TIAA designated vendor for seamless execution of executive related requests.

Requirements

3+ Years Required

Nice To Haves

5+ Years Preferred
Vocational and/or Technical Education Preferred
Accountability
Business Acumen
Business Requirements
Collaboration
Conflict Management
Construction Management
Consultative Communication
Continuous Improvement Mindset
Influence
Negotiation
Prioritizes Effectively
Relationship Management
Vendor / Partner Management

Responsibilities

Communicates effectively with the on-site operations team to ensure operational success.
Provides assistance on communication opportunities with executive committee administrators (and other associates as required) to ensure all expectations and requests are exceeded.
Provides catering support and sets up for on-site meetings and events.
Ensures that facilities are properly used and maintained.
Partners with facilities and safety, space planning, and security to influence and recommend changes to space when necessary.
Understands the needs of the associate population occupying the workplace and makes quick recommendations for best use of spaces when necessary.
Conducts daily walk-throughs of workplace.
Manages the initiation of catering requests and associated process.
Coordinates with the conference services team on the workplace reservations process; is able to use platform system on mobile and computer, effectively communicating with the TIAA designated vendor for seamless execution of executive related requests.

Benefits

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones.
Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

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