Executive IT Support Specialist

Peraton • Washington, DC

1d • $80,000 - $128,000

About The Position

The Executive IT Support Specialist delivers high touch, white glove technical support to senior leadership within the organization. This role requires exceptional professionalism, deep technical expertise, and the ability to operate with speed and composure in high pressure environments. The ideal candidate is proactive, detail oriented, and committed to providing an outstanding support experience at all times.

Requirements

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years with a HS Diploma
• Proven experience providing high level IT support to executives or VIP users.
• Strong knowledge of Windows operating systems, PC hardware, and common peripherals.
• Expertise supporting Apple mobile devices (iPhone, iPad) and related management tools.
• Advanced proficiency with Microsoft Office applications and troubleshooting.
• Demonstrated ability to remain calm, focused, and effective in fast-paced or high pressure situations.
• Exceptional communication skills with a customer-first mindset.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently with minimal supervision.
• Must be able to obtain and maintain a Department of Energy (DOE) security clearance.

Nice To Haves

• Experience in environments requiring confidentiality and discretion.
• Background supporting Csuite or government executives.
• Familiarity with enterprise security practices and mobile device management (MDM) tools.

Responsibilities

• Provide end-to-end PC support, including hardware, software, peripherals, and workstation configuration.
• Deliver expert mobile device support for iPhones and iPads, including setup, troubleshooting, and application assistance.
• Offer advanced support for Microsoft Office applications (Outlook, Excel, Word, PowerPoint, Teams) tailored to executive workflows.
• Maintain a 24×7 availability schedule to support urgent executive needs, including off-hour's and on call coverage.
• Deliver white glove service with a focus on discretion, professionalism, and seamless user experience.
• Troubleshoot and resolve issues quickly while maintaining a calm, confident presence under pressure.
• Document issues, resolutions, and system configurations with strong attention to detail.
• Collaborate with IT teams to escalate and resolve complex issues efficiently.
• Ensure all support activities adhere to security, compliance, and confidentiality requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level