Executive IT Support Consultant - REMOTE (Travel Required)

CNO Financial Group, Inc.•Orlando, FL

12d•$81,000 - $121,600•Remote

About The Position

CNO Financial Group’s IT Team is hiring an Executive IT Support Consultant who is responsible for being a trusted technology advisor and hands-on support for the organization’s C-level and senior leadership. The Executive IT Support Consultant must blend deep technical acumen with white-glove service, professionalism, discretion, and proactive risk mitigation. This is your opportunity to deliver personalized solutions, strategic guidance, manage complex technical environments, and ensure the seamless use of high-end collaboration, mobility, and endpoint technologies.

Requirements

Are proficient across multiple operating systems and platforms, including Windows, macOS, iOS, Android, and AV tools.
Have advanced expertise with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Exchange Online) and collaboration platforms such as Zoom, Microsoft Teams, and Webex.
Are skilled in endpoint management and IT support tools, including Microsoft Intune, BeyondTrust, SCCM, BigFix, and ITSM platforms like ServiceNow and Jira Service Desk.
Possess strong knowledge of networking fundamentals (DNS, DHCP, VPN, VLAN, Wi-Fi optimization) and identity/access management tools (Azure AD, Okta, MFA, conditional access).
Are proficient in scripting and automation using PowerShell, Python, or Bash to streamline processes and enhance efficiency.
Have exceptional problem-solving and decision-making abilities, with a proven ability to resolve issues independently under pressure and in high-stakes environments.
Bachelor’s degree in Computer science, Information Systems Technology, or equivalent professional experience.
Minimum of 5 years of experience in supporting executive leadership in varying environments - in-office, remote and hybrid.
Requires approximately 30% travel, including destinations across the U.S. and occasionally Mexico and the Caribbean, to support business needs.
Provide on-call support to executives as needed, ensuring timely assistance and resolution of urgent issues outside standard business hours.
CompTIA A+, Microsoft Modern Desktop Admin Associate, or equivalent

Nice To Haves

Apple CSP, ITIL Foundation, CISSP or CompTIA Security +, Jamf
Outstanding customer service orientation and communication skills, with the ability to support executive-level stakeholders and handle sensitive issues with professionalism and discretion.
Exceptional proficiency in conveying issues, updates, and detailed reports to executive leadership with accuracy and professionalism on a consistent basis.

Responsibilities

Serving as a trusted technology advisor and escalation point for C-level and senior leaders, providing white-glove support both on-site and remotely.
Delivering advanced troubleshooting and lifecycle support for executive devices and environments, including laptops, tablets, mobile devices, home offices, and AV equipment across Windows, macOS, iOS, and Android.
Leading the setup, optimization, and real-time support of executive meeting technologies such as Zoom Rooms, Microsoft Teams Rooms, hybrid work tools, and AV integrations.
Providing rapid-response IT solutions for high-priority events including board meetings, earnings calls, investor presentations, and executive travel.
Ensuring secure, high-performance environments by managing VPNs, endpoint protection, compliance settings, and coordinating with IT infrastructure and cybersecurity teams.
Recommending and implementing technology upgrades, workflow automation, and personalized enhancements to the executive tech stack.
Maintaining proactive support documentation, executive playbooks, and onboarding/offboarding processes while handling all sensitive data with the utmost confidentiality.