Executive Housekeeper

DRIFTWOOD HOSPITALITY MANAGEMENT•Southlake, TX

1d•Onsite

About The Position

The Hilton Southlake Town Square is recognized as one of Hilton’s premier properties in North America, consistently ranking high for guest service and cleanliness, including a perfect cleanliness score for two consecutive years. It is a AAA Four Diamond and Connie Award–winning hotel featuring 248 elegantly appointed guest rooms and over 28,000 square feet of versatile meeting space. The hotel is committed to delivering an exceptional team member experience, offering competitive benefits, employee discounts, quarterly celebrations, and a robust recognition program, alongside complimentary meals and a supportive work environment. Driftwood Hospitality Management, known for its fully integrated approach to hospitality services, empowers its associates to take initiative and contribute to property success. The Executive Housekeeper, also referred to as Director of Housekeeping, is responsible for overseeing the hotel’s housekeeping department, ensuring a clean, safe, and welcoming environment for all guests and team members. This leadership role involves training and supervising the housekeeping team, maintaining high standards of cleanliness, service, and efficiency, managing departmental budgets, inventory, and resources, and contributing to overall guest satisfaction and operational excellence.

Requirements

High School diploma or equivalent required.
Must have Hotel Housekeeping Manager experience.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Committed to providing unparalleled customer service.
Excellent communication and interpersonal skills.
Flexible enough to manage multiple tasks.
Works effectively under pressure and with distractions.
Demonstrates patience when interacting with associates and customers.

Responsibilities

Overseeing the hotel’s housekeeping department and ensuring a clean and safe environment for all guests.
Lead, train, and supervise the housekeeping team.
Ensuring all housekeeping staff follow the proper safety and sanitation standards for guest rooms and public spaces.
Overseeing the allocation of budget and supplies for the housekeeping department.
Contributing to the overall satisfaction of hotel guests.
Overseeing all aspects of the hotel’s housekeeping operations, ensuring a clean, safe, and welcoming environment for guests and team members.
Providing leadership, direction, and support to the housekeeping team while maintaining the highest standards of cleanliness, service, and efficiency.
Managing departmental budgets, inventory, and resources, contributing to overall guest satisfaction and operational excellence.
Lead all housekeeping operations, including interviewing, hiring, training, scheduling, coaching, and supporting team members in alignment with brand standards and company core values.
Monitor and evaluate team performance to ensure efficient operations and adherence to established policies and procedures.
Conduct routine inspections of guest rooms, public areas, and grounds to ensure cleanliness, presentation, and safety standards are consistently met.
Respond to guest inquiries and resolve concerns in a timely, professional manner, ensuring a high level of guest satisfaction.
Develop and manage team schedules based on occupancy levels and operational needs.
Oversee inventory control and procurement processes to ensure timely ordering and availability of supplies.
Prepare and maintain all required departmental reports and documentation.
Analyze and communicate guest service scores, implementing strategies to improve performance and enhance the overall guest experience.
Ensure compliance with internal audit standards, including key control, risk management, lost and found procedures, and guest room safety protocols.
Manage departmental expenses in accordance with the approved budget and financial goals set by the General Manager.
Ensure adherence to all brand standards and operational guidelines.
Support sustainability initiatives and ensure environmentally responsible practices are followed.
Promote and maintain a safe work environment by adhering to OSHA regulations, MSDS guidelines, and company safety programs, including participation in safety committees as required.
Perform additional duties and responsibilities as assigned by management.