Executive Housekeeper

Nantahala Outdoor Center•Bryson City, NC

10d

About The Position

The Executive Housekeeper is responsible for overseeing all housekeeping operations to ensure a clean, safe, and welcoming environment for guests and staff. This role manages housekeeping staff, establishes cleaning standards, maintains inventory, and ensures compliance with health and safety regulations.

Requirements

High school diploma or equivalent (Hospitality degree preferred)
3–5+ years of housekeeping experience, with at least 1–2 years in a supervisory role
Strong leadership and organizational skills
Excellent attention to detail
Ability to manage multiple tasks in a fast-paced environment
Knowledge of cleaning procedures, equipment, and safety standards

Nice To Haves

Experience in hotels, resorts, or large facilities
Familiarity with property management systems
Bilingual abilities are a plus

Responsibilities

Supervise, train, and schedule housekeeping staff
Conduct performance evaluations and provide ongoing coaching
Ensure team adherence to cleanliness and service standards
Oversee daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces
Develop and implement cleaning procedures and protocols
Coordinate with other departments (front desk, maintenance, etc.) to ensure smooth operations
Inspect rooms and facilities to ensure high standards of cleanliness and presentation
Address guest complaints and resolve issues promptly
Maintain consistent service quality across all areas
Manage inventory of linens, cleaning supplies, and equipment
Monitor expenses and control costs within budget guidelines
Order supplies and maintain vendor relationships
Ensure compliance with health, safety, and sanitation regulations
Maintain proper use and storage of cleaning chemicals
Implement safety training and procedures for staff