Executive Housekeeper

Gulph Creek Hotels•Oak Bluffs, MA

2h•Onsite

About The Position

The Executive Housekeeper is responsible for maintaining guest service as the driving philosophy of the operation, personally demonstrating a commitment to guest service by responding promptly to guests’ needs, and ensuring every guest is satisfied. This role involves meeting or exceeding guest satisfaction measures and ensuring hotel standards and services contribute to consistent guest service. The Executive Housekeeper implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards. Additionally, the role ensures that all guest rooms, public areas, and back-of-house work areas meet established cleanliness standards to assure guest satisfaction and maximize revenue. This includes supervising, training, supporting, and monitoring room attendants, turndown attendants, and housemen, ensuring housekeeping services are completed in a first-class manner, and providing professional, efficient, prompt, and courteous service to guests. The Executive Housekeeper assigns daily tasks, inspects rooms, coaches employees, ensures clear communication between departments, fills in for staff when necessary, orders supplies, reports maintenance issues, focuses on VIP guests, creates a positive work environment, ensures safety and sanitation compliance, maintains deep cleaning programs and inventories, and upholds personal appearance standards. The position also assists the Assistant General Manager in managing staff to achieve company goals and objectives.

Requirements

High school diploma or GED required.
Must have at least 2 year experience in a supervisory capacity.
Must be a team leader and a team player.
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos

Responsibilities

Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards
Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.
Supervise, train, support, and monitor room attendants, turndown attendants, and housemen
Ensure that housekeeping services are completed in a first-class manner.
Provide guests with professional, efficient, prompt and courteous service
Assign daily tasks to the housekeeping staff.
Inspect and ensures all rooms have been assigned and serviced each day --Coaches employees as required.
Responsible for clear and effective communication between housekeeping and other departments.
Fill in for staff where necessary.
Order supplies
Report all work orders to engineering/maintenance any and all problems needing repairs.
Focus on GSTS (Special Emphasis on Priority and VIP guests).
Create a courteous friendly, professional, work environment through open line of communication.
Ensure compliance with safety and sanitation standard.
Inspect and maintain hotel rooms daily.
Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).
Maintain a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order as needed).
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Comply at all times with the Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
Other duties as required
Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control
Utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.
Assist the Assistant General Manager managing the staff company goals and objectives.