Executive Housekeeper

Auberge Collection•Town of Gardiner, NY

36d•$80,000 - $90,000

About The Position

The Executive Housekeeper is a key leadership position responsible for overseeing and managing all housekeeping operations at Wildflower Farms. This role requires a dynamic and experienced professional to maintain the cleanliness, order, and presentation of guest rooms, public areas, and back-of-house spaces, ensuring the highest standards of service, cleanliness, and guest satisfaction. The Executive Housekeeper will lead, motivate, and develop the housekeeping team while fostering a collaborative environment within the broader resort operations team.

Requirements

Minimum of 3 years of experience in housekeeping management or rooms division management, in a luxury resort, or hotel environment.
Prior leadership or supervisory experience, including staff development, team management, and budgeting.
Exceptional organizational, problem-solving, and multitasking skills.
Strong leadership and interpersonal communication skills.
A keen eye for detail and high standards of cleanliness and presentation.
Ability to work in a fast-paced, dynamic environment with changing priorities.
A high school diploma or equivalent is required. A degree in hospitality management or a related field is preferred.
Ability to lift and carry up to 30 pounds.
Desire to work weekends, holidays, and on-call shifts.

Responsibilities

Conduct daily inspections of guest rooms, public areas, back of house spaces, as well as daily inspections of team productivity and performance.
Support team leadership, training, scheduling, and performance management.
Oversee all housekeeping functions, ensuring rooms and public areas meet the resort’s cleanliness and aesthetic standards.
Develop and implement standard operating procedures (SOPs) for cleaning, maintenance, and quality control.
Monitor and maintain inventory levels for housekeeping supplies, linens, and amenities.
Ensure that all guest rooms and public areas are consistently cleaned and maintained to the highest standards of cleanliness and comfort.
Address guest concerns and complaints promptly, taking corrective actions as needed.
Collaborate with the front desk and guest services teams to ensure guest preferences and special requests are accommodated.
Hire, train, and supervise a team of housekeeping staff, ensuring they understand and adhere to Wildflower Farms' values of hospitality and sustainability.
Conduct regular performance evaluations, provide feedback, mentor team members and implement development plans for staff members.
Create a supportive, positive, and collaborative work environment for all team members.
Manage the housekeeping department’s budget, ensuring efficient use of resources and cost control.
Monitor supply usage and purchase orders, ensuring appropriate stock levels while minimizing waste.
Track and analyze performance metrics to optimize housekeeping efficiency and minimize labor costs.
Ensure that all cleaning products and practices meet health, safety, and environmental standards.
Enforce safety protocols and provide staff training on safe work practices, including proper handling of cleaning chemicals and equipment.
Conduct regular inspections to ensure compliance with safety, hygiene, and sustainability guidelines.
Work closely with the Front Office Team, Engineering and Food & Beverage teams to coordinate room turnovers, special requests, and ongoing projects.
Assist in preparing for group arrivals, events, and seasonal changes.
Participate in departmental meetings and contribute to strategic planning for the resort’s operational success.