Executive Housekeeper

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

1d•Onsite

About The Position

The Executive Housekeeper directs and controls all housekeeping operations and the staff of the housekeeping department. This role involves coordinating between housekeeping crews to inspect assigned areas and ensure standards, managing priorities, and establishing and/or implementing operating procedures and standards. The Executive Housekeeper is also responsible for financial management tasks, such as setting and adhering to a budget. Furthermore, they support their staff and perform the duties of a housekeeper when required. This position requires human resource management skills including hiring, training, scheduling, and evaluating team performance. The Executive Housekeeper is responsible for reporting any maintenance deficiencies and handling guest requests or challenges, ensuring the confidentiality and security of all guest rooms. They work with the Chief Engineer and Front Office Manager on special projects as assigned. The industry functions seven days a week, twenty-four hours a day.

Requirements

High School Graduate or General Education Degree (GED): or Work Equivalent
Computer skills required.
Previous experience in a similar job role, or minimum 2-3 years’ experience as assistant executive housekeeper or supervisor
Good understanding of the English language and communication skills both written and verbal
Strong leadership abilities and organizational skills, entrepreneurial, thinks out of the box and able to drive change and look for operational efficiencies across the property.
Ability to effectively deal with guests, other departments and housekeeping staff.
Ability to direct and control all housekeeping operations and the staff of the housekeeping department.
Ability to coordinate between housekeeping crews to inspect assigned areas and to ensure standards.
Ability to manage priorities and establish and/or implement operating procedures and standards.
Ability to complete financial management tasks, such as setting and adhering to a budget.
Human resource management skills such as hiring, training, scheduling and evaluating the performance of his/her team.
Responsible for reporting any maintenance deficiencies and handling guest requests or challenges.
Ensure the confidentiality and security of all guest rooms.

Nice To Haves

Familiarity with Microsoft Office preferred.
Experience with hotel systems is preferred.
Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.

Responsibilities

Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training and development.
Train, supervise, counsel, and schedule staff.
Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments.
Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
Schedules for cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
Schedules for periodic cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
Schedules cleaning of all meeting rooms after a completed function.
Schedules deep cleaning of all meeting rooms on a periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
Investigates concerns regarding housekeeping service and equipment and takes corrective action.
Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
Rewards employees who use their empowerment to meet or exceed guest expectations.
Print all housekeeping related reports and traces from PMS.
Assists in controlling expenses by the housekeeping department.
Confirm all housekeeping staff members have arrived or found substitutes for absent employees.
Review outside laundry facility service to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
Co-ordinate with vendors e.g.: Pest control, laundry services and other outsource services.
Attend to any guest complaints and take service recovery measures if required.
Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
Submit requests for repair and periodic maintenance of cleaning equipment.
Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
Assists the General Manager in the development of the department's annual budget.
Monitors performance against plan.
Establishes and maintains cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies.
Enforces policies and procedures.
Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
Schedules staff according to labor standards and forecast business levels.
Prepare daily assignment sheets for all housekeeping and laundry associates.
Maintains cleanliness quality based on hotel objectives.
Monitors and maintains high levels of cleanliness in event areas, storage areas, restrooms and public areas and offices.
Compiles and reports accurate status of "the house" to the front desk department.
Works with the Security Office to enforce standard procedures for acceptance, security and return on guest lost and found items.
Maintains standard procedures for the security of rented and leased equipment.
Maintains productivity and labor cost goals.
Works with finance to conduct formal inventories of linen, supplies and equipment as required.
Orders and receives supplies to maintain adequate inventory levels.
Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
Maintains departmental key control.
Maintains deep cleaning program.
Acts as Manager on Duty as required.
Conducts monthly department meetings.
Complete projects as determined by the General Manager.
Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies, and procedures.