Executive Host - Casino

Plaza Hotel & Casino•Las Vegas, NV

About The Position

POSITION SUMMARY: The Executive Casino Host is responsible for establishing and developing relationships with identified VIP guests and leveraging expertise and amenities to drive incremental revenue. All duties are performed in accordance with department and property policies, practices, and procedures.

Requirements

Must be at least 21 years of age
A minimum of 2 years of experience as an Executive Host in a gaming or hospitality environment, excellent communication, and written skills.
Excellent customer service skills, with sales experience
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
High School diploma or equivalent
Working knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Able to effectively communicate in English, in both written and oral forms
Strong verbal and written communication skills
Gaming Registration
Alcohol Awareness Card
Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
Most work tasks are performed indoors; however, there are events where outdoor activities are required.
Indoor temperatures are moderate and controlled by internal environmental systems.
Must be able to work in a fast-paced, busy, and noisy environment.

Nice To Haves

Working knowledge of LMS and ATI
Bachelor’s degree in a related field
Experience working in a similar resort setting

Responsibilities

Manages guest requests and owns all complaints; resolves issues immediately and follows up to ensure the guest’s satisfaction, with a focus on building long-lasting relationships
Manages guest reservations by using LMS and other gaming systems
Exercises discretion and independent judgment when evaluating guest activity, frequency of stay, and total spend, to determine guest incentives like comps, upgrades, room revisions, and special rates for current and future reservations
Develops collaborative relationships and synergy with all support departments, such as Casino Operations, Sales & Catering, Facilities, Security, Housekeeping, Front Desk, Front Office, F&B, and Executive Offices
Provides strategic input into the creation and execution of the department’s strategic plans to grow revenue streams
Provides strategic input into the development of marketing plans to create new and further cultivate guest relationships to grow the database and increase client levels, including hosting and managing the coordination of special events for existing, inactive, and potential guests
Provides strategic input into ways to further enrich the guest experience and offer unique guest experiences aligned with the brand attributes
Stays abreast of property and departmental goals
Generates calls to qualifying guests and achieves the conversion percentage goal for future reservations
Corrects or modifies systems and structures that create problems or impede commitment to excellence in service
Reviews received guest surveys and addresses possible departmental/service opportunities for improvement
Supports departmental strategies for guest service, team cooperation, financial responsibility, and asset management
Supports a culture of integrity, teamwork, and respect to ensure the long-term continued growth and profitability of the department
Maintains a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
Other related job duties as necessary