Executive Casino Host
About The Position
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Promote the facility, services, programs and events while interacting with Marketing, Table Games, Slots, Public Relations and casino guests. Build customer database and player loyalty through recruitment and retention techniques including actively recruiting new members for the rewards Player retention through the use of direct mail and telemarketing, inactive player reactivation, hosting parties and participation in promotions, special events, gaming tournaments along with acting as a liaison between players and the Marketing Department. Build loyalty to Ameristar through frequent communication to players assigned by phone, email or mail. Meet and greet players who are playing on the casino floor; handling their requests where needed and appropriate. Develop and implement business plans for each quarter targeting these high-end players who are considered prospects, fading or inactive. Host assigned players at events and parties held for them on and off property.
Requirements
- High school required; college preferred
- Minimum of 2 years high volume customer service or 3 years of casino marketing or sales experience.
- Strong problem solving, mediation and listening skills
- Fully Competent in Microsoft Office
- Must be a self-starter and able to work independently.
- Must be able to work flexible hours including evenings, weekends, and holidays.
Responsibilities
- Promote the facility, services, programs and events while interacting with Marketing, Table Games, Slots, Public Relations and casino guests.
- Build customer database and player loyalty through recruitment and retention techniques including actively recruiting new members for the rewards
- Player retention through the use of direct mail and telemarketing, inactive player reactivation, hosting parties and participation in promotions, special events, gaming tournaments along with acting as a liaison between players and the Marketing Department.
- Build loyalty to Ameristar through frequent communication to players assigned by phone, email or mail.
- Meet and greet players who are playing on the casino floor; handling their requests where needed and appropriate.
- Develop and implement business plans for each quarter targeting these high-end players who are considered prospects, fading or inactive.
- Host assigned players at events and parties held for them on and off property.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
