Executive Casino Host

PENN Entertainment • Aurora, IL

7d • $75,000 - $80,000 • Onsite

About The Position

The Executive Casino Host position is responsible for developing and maintaining valuable relationships with VIP players through marketing measures and exceptional customer service skills.

Requirements

• Must be 21 years of age
• College degree in Marketing or Sales or equivalent industry experience in a similar role
• Ability to prioritize, organize, and complete multiple activities in a high-pressure environment
• Ability to work a varying schedule to reflect business needs
• Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division
• Ability to calculate figures and amounts such as discounts, interest, and commissions, and apply to practical situations using fractions, percentages, measurements, proportions, and problem solving

Responsibilities

• Develops relationships with VIP customer base through weekly telemarketing and in person contact on the casino floor
• Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Club Hollywood card program
• Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events
• Generates revenue through development of accounts and utilizing current databases
• Makes appropriate decisions regarding complimentaries based on recorded play, earned points, comp availability, and customer profitability
• Applies effective communication skills when interacting with new and assigned customers.
• Achieves departmental sales and growth goals
• Maintains confidentiality regarding customer information and adheres to control procedures to protect sensitive customer and company data
• Maintains all current player accounts by verifying that contact information is accurate to ensure the integrity of the database
• Interacts with Casino Operations and other Casino Marketing team members to exchange pertinent guest information
• Provides resolution to guest and operational issues in a calm, professional, and prudent manner

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees