Executive Engagement Operations

Calix • San Jose, CA

1d • Hybrid

About The Position

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Role Overview This is a hybrid position. The successful candidate must be located within driving distance of our San Jose Office. The Executive Engagement Operations role is responsible for the seamless execution, tracking, and continuous improvement of Calix’s Executive Engagement programs—including Executive Briefings, Advisory Boards, and Executive Sponsor initiatives. This role ensures operational excellence, accurate program reporting, and a world-class experience for both internal stakeholders and executive customers. The successful candidate will be as comfortable interacting with C-Level executives as they are with their peers. Calix is deeply committed to being customer-focused, and our executive engagement programs play a critical role in driving strategic alignment and accelerating customer transformation. This is an exciting opportunity for an operational leader who thrives on precision and process excellence to take these programs to the next level. By streamlining execution, innovating workflows, and leveraging data-driven insights, you will ensure every executive interaction delivers measurable impact. If you are passionate about creating world-class experiences and enabling success behind the scenes, this role offers the chance to make a lasting difference.

Requirements

• Bachelor's degree and 5+ years in program coordination, operations, or executive engagement support.
• Strong organizational skills and attention to detail.
• Experience managing complex scheduling and logistics for executive-level programs.
• Excellent communication and interpersonal skills; comfortable interacting with C-level executives.
• Proficiency with program management and reporting tools (e.g., Salesforce, Power BI, Excel).
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.
• Commitment to Calix’s culture of innovation, collaboration, and customer-centricity.
• Self-starter with a bias for action, exceptional prioritization, and time management skills.

Responsibilities

• Program Coordination & Scheduling Coordinate and schedule Executive Briefings, Advisory Boards, and Executive Sponsor touchpoints, ensuring accuracy and timeliness. Prepare briefing documents, agendas, and post-meeting communications in partnership with program leads.
• Program Tracking & Reporting Own and maintain program tracking systems, ensuring data completeness and integrity for all executive engagement activities. Track and report on program metrics, including participation, satisfaction, and action item completion.
• Customer Experience & Event Support Greet and support executive customers during in-person and virtual engagements, delivering a high-touch experience. Ensure onsite and virtual experience satisfaction through proactive support and attention to detail.
• Process Improvement & Cross-Functional Support Support the creation of project plans for Calix Advisory Boards (CABs), ensuring unified intake and execution processes. Partner with cross-functional teams (Sales, Marketing, Product) to ensure alignment and operational support for all executive programs. Manage the funnel of Executive Briefing requests and optimize the workload across our executive team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees