Executive Engagement and Support Lead (TD&O)

Truist • Charlotte, NC

2d • Onsite

About The Position

The primary purpose of this role is to provide strategic workforce planning, operational insight, and executive administrative leadership in support of the Chief Operating Officer for Technology, Delivery & Operations (TD&O)—an organization of significant scale, scope, and responsibility. This role drives sustainable operational performance by developing and executing workforce strategies, labor plans, engagement initiatives, and culture roadmaps, while partnering cross functionally with senior leaders to align activities and solutions to business priorities. The position leverages advanced analytical, organizational, and problem solving capabilities to produce workforce metrics, reporting insights, and business recommendations that strengthen TD&O’s operational effectiveness. In parallel, this role provides high impact executive administrative support to the COO, serving as the central coordination point for all engagements, calendar governance, communication workflows, and operating rhythms. The individual ensures seamless execution of executive priorities, while also contributing project management, vendor oversight, change management, and communication support as needed. Through a unique blend of strategic workforce consultancy and executive operational support, this role enhances leadership effectiveness, advances enterprise workforce management capabilities, and strengthens engagement and culture across TD&O.

Requirements

• Bachelor’s degree and 5+ years of related experience or an equivalent combination of education and experience
• Knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, human resources, etc.)
• Understands foundational concepts of other related professional disciplines.
• Experience managing small projects
• Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders

Responsibilities

• Partner with Workforce Management, Planning & Engagement leadership to execute and apply T&DO workforce strategies across business units in alignment with TEMPO, BMOs, and HR.
• Support workforce, talent, culture, and engagement programs, optimizing the mix of FTE, contingent labor, and managed services while balancing financial goals and operational risk.
• Develop, track, and interpret workforce, talent, and engagement metrics; provide insights and recommendations that inform staffing, planning, and operational decision‑making.
• Identify and implement process improvements to enhance workforce management, planning, engagement, and operating rhythms across TEMPO and BMOs.
• Lead or support cross‑functional initiatives involving workforce technology, operational efficiency, organizational improvement, and long‑term strategic execution.
• Provide high‑impact executive operational and administrative support to the COO of T&DO, ensuring seamless execution of priorities across the organization.
• Own and manage the COO’s operating rhythm, including executive calendar governance, strategic sequencing, and coordination of engagements and commitments.
• Manage the Chief TEMPO’s internal and external engagements, ensuring alignment, preparation, and accurate representation of strategic priorities.
• Prepare executive materials, briefing documents, communications, and leadership‑level content that enable informed, timely decision‑making.
• Coordinate enterprise‑level meetings, leadership forums, staff interactions, and engagement activities on behalf of the COO.
• Maintain strong organizational awareness and relationships across T&DO, TEMPO, HR, Finance, and partner teams to anticipate needs, mitigate risks, and support executive‑level alignment.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees