Executive Director

Heart to Heart Hospice•Dallas, TX

About The Position

The Executive Director is responsible for the overall organization and direction of the agency's functions. This includes strategic and operational planning, budgeting, and monitoring progress towards established goals. A key aspect of the role is ensuring the provision of interdisciplinary care while upholding ethical business and clinical practices. The Executive Director is tasked with directing staff in all aspects of patient services, including admission, discharge, transfer, revocation, and direct care provision. This also involves employing qualified personnel, overseeing their education, orientation, in-service training, continuing education, competency testing, and performance improvement, as well as ensuring adequate staff supervision and support services are available at all times. The role requires maintaining current knowledge of community service systems and ensuring all services provided are approved by the hospice. Furthermore, the Executive Director is responsible for ensuring the agency's compliance with all federal and state laws, managing conflict and complaint resolution, and implementing and monitoring effective budgeting and accounting systems to ensure financial stability and promote patient health and safety. Finally, the position involves evaluating programs, services, and personnel, and ensuring overall compliance with Medicare regulations and established personnel policies and procedures.

Requirements

Be a licensed physician, RN, licensed social worker, licensed therapist, or licensed nursing home administrator with at least year of management or supervisor experience in a health-related setting, and an additional year of experience in a health related setting, such as stated under Experience; or have at least a high school diploma or a general equivalency degree with at least two years of management or supervisory experience in a health related setting, such as a home and community support services agency, hospital, nursing facility, hospice, outpatient rehabilitation center, psychiatric facility, intermediate care facility for persons with mental retardation or related conditions, or a licensed health care delivery setting providing services for individuals with functional disabilities.
Bachelor’s degree or equivalent experience and knowledge in hospice or healthcare operations and sales management
At least 3 years of progressive experience managing operations in healthcare
Demonstrated ability to supervise and direct management personnel
Understanding of business processes and systems that support the healthcare industry
Experience in changing organizational processes to implement standard methods and practices
Must have an outstanding interpersonal, communication and presentation skills along with a strong executive presence
Current State Driver's License, reliable transportation and provide ongoing valid and current auto liability insurance

Nice To Haves

Hospice experience (preferred for 3 years of progressive experience managing operations)
Knowledge of business management and a working knowledge of the Medicare Hospice Benefit (preferred)
Experience with EMR/Customer Relationship software (a plus)

Responsibilities

Organize and direct Agency's ongoing functions, including operational and organizational planning, budgeting and monitoring progress toward operational and strategic goals
Ensure interdisciplinary care is provided while ethical business and clinical practice are maintained
Direct staff in performance of duties including admission, discharge, transfer, revocation and provision of services to patients
Employ qualified personnel and ensure adequate staff education and evaluation, including orientation, in-service, continuing education, competency testing and performance improvement.
Ensure appropriate staff supervision during all service hours and ensure support services are available to staff
Maintain knowledge of service systems in the community served by the agency and ensuring services provided are approved by the hospice
Ensure Agency operates in compliance with federal and state law
Manage conflict and complaint resolution
Implement and monitor effective budgeting and accounting system that promotes the health and safety of the agency's patients and monitors business operations to ensure financial stability
Evaluate program, services and personnel
Performance of other duties as required
Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures