Executive Director

ICBD•Glastonbury, CT

3h•Onsite

About The Position

The Executive Director serves as the senior leader, accountable for the overall success of clinics across four key pillars: operations, growth, financial performance, and culture. As the primary driver of local growth, the Executive Director partners closely with the Business Developer to foster community relationships and drive client acquisition. The Executive Director mentors and develops the next generation of leaders, preparing leadership staff for future growth. This role is a leadership opportunity for someone with hands-on experience running a healthcare business and managing a high-performing team in the ABA field, providing exceptional services to clients.

Requirements

Bachelor’s degree required
Minimum 5 years of operations and growth leadership experience in a high-growth service industry, healthcare/health system, behavioral health or education.
Entrepreneurs with franchise or service supply chain experience.
Proven track record of leading operations, driving organic growth, increasing revenue growth, and building engaged teams.
Understanding Financial fluency (P&L, EBITDA, KPI analysis)
High emotional intelligence, resilience, and an entrepreneurial mindset.

Nice To Haves

Master’s in Business, Healthcare Administration, or Behavioral Health strongly preferred.
A deep understanding of ABA therapy and/or allied health services is strongly preferred.

Responsibilities

Take full ownership of center growth and client retention, exceeding monthly targets for new patient admissions and diagnostics.
Build and maintain relationships with referral sources, community organizations, and school systems.
Lead business development activities including community events, outreach campaigns, and innovative growth initiatives.
Coach staff to adopt a proactive mindset around client acquisition, engagement, and retention.
Manage full clinic P&L, including top-line revenue, clinic operating cost, labor and non-labor expense management.
Optimize center profitability by acting on key financial drivers such as center growth, contract rates, billable hour utilization, and service completion.
Collaborate with corporate finance and operations teams to implement strategies that maximize clinic profitability.
Contribute to Organizational Key Results, meet or exceed center-based KPIs and targets.
Lead high-quality execution of ABA services through proactive scheduling and resource optimization.
Maintain compliance with licensing, accreditation, and internal policies.
Monitor and drive service delivery performance, ensuring 100% treatment completion.
Use data dashboards (e.g., Tableau) to track, analyze and interpret data/KPI to make informed decisions.
Hire, develop, and retain high-performing teams.
Create a high-performance culture by investing in professional development and celebrating success.
Lead effective onboarding and mentorship programs for new team members and EDiTs.
Conduct regular employee rounding, performance check-ins, and engagement surveys to foster a connected and motivated team.
Build trust with families and caregivers through early and frequent engagement, ensuring consistent communication and satisfaction.
Host or promote weekly caregiver support groups to build community and empower families.
Advocate for school-based services and support caregiver participation in treatment planning.
Develop and nurture strategic relationships with community stakeholders, referral sources, and business development partners to support growth and enhance service awareness.
Champion collaboration across departments, including Clinical, Admissions, Marketing, and HR.