Executive Director - Secured Lending Operations Director

JPMorgan Chase & Co.•Chicago, IL

33d

About The Position

Join our dynamic Middle Office Securitized Products team as an Executive Director, where you'll lead global operations and drive transformative change across our Asset-Backed and Commercial Real Estate Secured Lending businesses. This is a unique opportunity to shape strategy, enhance client experiences, and champion innovation while managing high-performing teams. If you're a strategic leader passionate about operational excellence and building future-ready organizations, we invite you to make an impact with us. As the Executive Director in the Middle Office Securitized Products team, you will be responsible for delivering the Operations and Funding strategy to support our Asset-Backed and Commercial Real Estate Secured Lending businesses across North America (NAMR), Europe, Middle East, Africa (EMEA), Latin America (LATAM), and Asia-Pacific (APAC). You will collaborate extensively with senior business leads and support functions to enhance client experiences, ensure a robust control environment, and transform business processes and platforms for scalability. In this role, you will report directly to the Global Head of Securitized Products Group Middle Office based in New York.

Requirements

10+ years working in secured lending operations
Demonstrated expertise in leadership and management disciplines, with a strong background in operational excellence and people management
Proven track record in operations management, overseeing large teams across multiple locations and business lines, and successfully driving transformative organizational change and process innovation
Exceptional relationship-building skills, with the ability to influence colleagues, business leaders, and functional partners effectively
Confident and articulate communicator, adept at delivering clear and concise verbal and written updates, and sharing strategic direction with stakeholders and the broader community
Strategic thinker with a collaborative approach to problem-solving, partnering with teams to enhance processes and controls through continuous improvement
Consultative mindset, skilled at understanding and anticipating business partner needs and proactively delivering tailored solutions
Results-oriented, with the ability to resolve issues efficiently, collaborate with internal and external stakeholders, and consistently execute on deliverables while communicating progress and strategic priorities
Highly motivated professional with advanced skills in strategy, problem-solving, transformation, and strong influencing, interpersonal, and communication abilities
Well-developed analytical skills and a strong intellectual curiosity
Committed to fostering a culture of risk awareness, with a proactive approach to risk identification and assessment

Responsibilities

Lead a team of 30+ employees across 6 locations, strategically allocating resources to support daily operations, transformation initiatives, and learning and development programs
Cultivate strong, trusted relationships with Business and Technology partners, including support functions such as Finance, Risk, and Compliance
Serve as the primary point of contact for comprehensive front-to-back Operations support, engaging with both internal and external stakeholders
Support the execution of strategic platform re-engineering initiatives to drive scalability, minimize manual interventions, and strengthen the controls environment
Champion the adoption of intelligent automation solutions to enhance operational efficiency and productivity
Foster a transparent performance development culture rooted in meritocracy, continuous communication, timely feedback, and effective supervisory oversight
Engage, motivate, and influence direct reports, teams, and peers to elevate employee engagement and retention, collaborating closely with support functions
Develop a robust succession pipeline and critical talent bench, equipping the organization with future-ready skills to support ongoing growth and evolution
Direct the implementation of an effective, proactive, and sustainable controls program
Oversee budget planning and management across teams, promoting financial discipline and supporting team development and retention