Executive Director, Sapphire Portfolio Strategy Director

JPMorgan Chase & Co.•Wilmington, DE

About The Position

This position sits within the Chase Branded Cards organization of Card Services, a key business within Chase’s Consumer & Community Banking group. The role will be a leader on the Sapphire team, collaborating with key stakeholders across the firm to inform overall priorities and objectives for strategic investment and portfolio optimization. As a Portfolio Strategy Director on the Sapphire business team, you will serve as a key leader and champion of ongoing portfolio optimization, engagement, and growth across Sapphire.

Requirements

10+ years analytics or finance experience
Outstanding relationship management and ability to work and influence within a highly matrixed structure
Strong attention to detail and problem solving capabilities; ability to take a strategic idea and manage to market implementation
Strong understanding of customer insights, p&l dynamics, and data analysis to inform product decisions
Excellent written and verbal communication skills across varying seniority levels internally and externally
Proactive, strategic, and results driven with the ability to prioritize and manage multiple complex initiatives and deliverables at the same time
Bachelor’s degree required

Nice To Haves

MBA preferred
credit card portfolio marketing and lending experience highly desired

Responsibilities

Understand P&L and economics of products to inform engagement strategies around spend and lend, benefits messaging, features, and pricing
Develop systematic reporting and analysis on: product segment profiles, sales and rewards dynamics, results vs. budget to understand key drivers and opportunities to pivot strategic initiatives and roadmap
Analyze customer trend, mix, and behavior dynamics that will drive prioritization of product, messaging, and strategy decisions
Lead Sapphire customer segmentation and profiling, managing segment-specific treatments to drive portfolio growth and profitability of the backbook
Liaise with portfolio Risk management on spend capacity and lending strategies specifically tailored to the Sapphire portfolio while effectively managing business risk
Create holistic learning agenda with Analytics, Risk, Finance and COE teams, structure tests and synthesize results to maximize learnings and inform strategies and roadmaps
Develop materials for EMRs & Business Reviews with executive leadership and other forums by crafting a comprehensive story of the Sapphire strategy, managing to OKRs and business results