Executive Director, Platform Services

Reinsurance Group of America • Chesterfield, MO

47d • Remote

About The Position

You desire impactful work. You're RGA ready RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. Lead the strategic vision and operational execution of enterprise platform services that enable seamless client delivery, robust data operations, and secure DevOps practices. This role drives cross-functional collaboration with software engineering and enterprise shared service teams to deliver world-class platform capabilities.

Requirements

• Bachelor's Degree in Arts/Sciences (BA/BS) or equivalent experience - Required
• 10+ years experience in project management, programming, or systems analysis - Required
• 2+ years management experience and/or technical leadership in IT - Required
• 5+ years people management and team leadership experience - Required
• Experience in Service Management
• Highly advanced project management skills, demonstrating ability to evaluate project objectives and scope, analyzes objectives for feasibility, and gain business understanding - Required
• Highly advanced people management skills, demonstrating the ability to lead, mentor, and develop associates; including the ability to delegate key areas of responsibility - Required
• Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions - Required
• Advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received. Advanced ability to liaise with individuals across a wide variety of operational, functional and technical disciplines - Required
• Advanced persuasion and negotiating skills when working with internal/external customers - Required
• Knowledge of modern programming languarges. Knowldge of Agile methodoligies; IT Infrastructure - Required
• PeopleSoft tools; relational/NoSQL; Sharepoint; MS Reporting Services; MS Analysis Services; PeopleSoft FCM/HCM; Axis/MoSes; PMI knowledge - Required

Nice To Haves

• Master's degree in Arts/Sciences (MA/MS) and/or LOMA certification - Preferred
• Advanced ability to manage multiple projects and/or teams simultaneously

Responsibilities

• Define and execute comprehensive platform services strategy supporting client delivery, data operations, DevOps transformation, and enterprise support functions
• Align platform capabilities with business objectives and customer expectations through strategic partnerships across product, engineering, data, security, and infrastructure teams
• Orchestrate end-to-end client delivery processes, including third-party software installation, configuration, and integration to ensure seamless client onboarding experiences
• Optimize service delivery operations through performance metrics, SLA management, and continuous improvement frameworks focused on customer satisfaction
• Oversee enterprise data integration, transformation, and delivery pipelines ensuring high-quality, secure, and timely data availability for internal analytics and external client consumption
• Design and operate scalable data pipelines and APIs that support internal analytics and external client consumption in alignment with enterprise capabilities
• Lead platform operations, managing incident response, break/fix support, and service request fulfillment with emphasis on minimizing downtime and maximizing customer satisfaction
• Implement proactive monitoring and alerting systems to ensure optimal platform performance and reliability
• Establish comprehensive vulnerability management programs including detection, remediation, and reporting processes across all platform infrastructure and client-facing systems
• Ensure strict adherence to enterprise security policies, regulatory requirements, and data protection standards (GDPR, SOX, etc.)
• Champion DevOps best practices including CI/CD automation, infrastructure as code (IaC), containerization, and automated testing to accelerate deployment velocity and enhance system reliability
• Drive cultural transformation toward DevOps methodologies across engineering and operations teams
• Build, mentor, and lead high-performing teams across engineering, support, and operations functions
• Foster a culture of accountability, innovation, and client-centricity while promoting professional development and career growth
• Defining services, SLAs, etc to reiterate the ITSM side of the house

Benefits

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 1,001-5,000 employees