Executive Director of Revenue Cycle EMS

Medical Express Ambulance Service•Skokie, IL

11d

About The Position

The Director of Revenue Cycle leads and optimizes all aspects of the revenue cycle for emergency and non-emergency ambulance services. This role provides strategic oversight and day-to-day management of billing and collections operations, ensuring timely, accurate, and compliant claims processing. The Director leads a team of 15 employees, fosters professional development, and drives performance metrics to maximize financial outcomes and operational efficiency.

Requirements

Minimum 5 years of revenue cycle experience with at least 3 years in a leadership or management role.
Extensive knowledge of ambulance claims processing, Medicaid billing procedures, and CMS compliance.
Strong understanding of HIPAA regulations, federal and state laws governing healthcare billing.
Proven ability to lead teams, manage performance, and develop staff professionally.
Excellent written and verbal communication skills, with strong problem-solving and conflict-resolution abilities.
Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience).
Demonstrated track record of building strong relationships with internal and external stakeholders.
Collaborative mindset with a commitment to continuous improvement and team success.

Responsibilities

Lead, mentor, and manage the billing and collections team, ensuring high performance and professional growth.
Oversee the end-to-end revenue cycle, including claims processing, denial management, account resolution, payment posting, coding, credentialing, and auditing.
Ensure compliance with CMS regulations, federal and state laws, HIPAA, and Medicaid billing procedures (IL preferred).
Monitor and analyze key revenue cycle metrics daily, weekly, monthly, and annually to identify trends and opportunities for process improvement.
Manage month-end closing activities, adjustments, write-offs, and reporting to ensure accuracy and integrity of financial records.
Establish benchmarks and performance goals for accounts receivable and staff, providing regular feedback and coaching.
Build and maintain strong relationships with internal departments, external partners, and patients, addressing issues with professionalism and diplomacy.
Drive initiatives to improve operational efficiency, customer satisfaction, and revenue integrity.