Executive Director of Mission Support Services
About The Position
The Executive Director of Mission Support Services is a key member of the executive leadership team responsible for strengthening the infrastructure that enables the YMCA to fulfill its mission of putting Christian principles into practice through programs that build a healthy spirit, mind, and body for all. This role provides strategic leadership for core support functions: Finance, Human Resources, Risk Management, Information Technology, and Facilities. This role will ensue operational excellence, stewardship, and alignment with the YMCA’s cause. As a mission-driven business leader, this individual serves as both a systems thinker and change agent, building high-performing teams, scalable systems, and effective practices that advance organizational impact.
Requirements
- Bachelor’s degree required; Master’s degree preferred in Business, Public Administration, Nonprofit Leadership, or a related field
- Strong understanding of finance, human resources, information technology, facilities, and risk management
- Senior leadership experience overseeing multiple administrative functions
- Demonstrated success managing complex organizational systems
- Strategic thinker with strong execution capability
- Proven ability to lead organizational change
- Exceptional leadership and relationship building skills
- Commitment to mission driven work
- High emotional intelligence and sound judgment
Responsibilities
- Model YMCA values: caring, honesty, respect, responsibility, and faith
- Align administrative functions to support mission delivery and community impact
- Partner with the CEO and senior leadership to advance strategic priorities
- Foster a culture of service, stewardship, collaboration, and accountability
- Champion an inclusive environment where all feel welcomed and valued
- Oversee budgeting, financial planning, reporting, and internal controls
- Ensure responsible stewardship and safeguard organizational assets
- Support long-term financial sustainability and growth initiatives
- Maintain compliance with nonprofit accounting standards and regulations
- Provide clear financial insights to leadership and the Board
- Lead strategies to attract, develop, and retain mission-driven staff
- Foster a positive, values-based workplace culture
- Oversee performance management, compensation, benefits, and employee relations
- Advance leadership development across the organization
- Ensure compliance with employment laws and best practices
- Promote a culture of safety for program participants, members, staff, and volunteers
- Oversee enterprise risk management, insurance, and compliance
- Develop policies that protect people, assets, and reputation
- Lead incident response and crisis management efforts
- Oversee maintenance, capital planning, and facility readiness
- Ensure spaces are safe, welcoming, and mission-aligned
- Support long-term asset sustainability and deferred maintenance planning
- Maintain environments that reflect operational excellence
- Provide strategic oversight of IT infrastructure, cybersecurity, and digital tools
- Align technology to improve efficiency and member experience
- Leverage data systems to inform decisions and measure impact
- Advance systems modernization in support of mission delivery
- Lead system and process improvements that strengthen performance
- Identify opportunities to enhance efficiency and service quality
- Drive cross-functional initiatives that remove barriers to success
- Balance innovation with stability and disciplined execution
- Build and develop high-performing teams across support functions
- Foster collaboration and strong service orientation
- Promote clear communication, accountability, and professional standards
- Model humility, integrity, and servant leadership
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
11-50 employees
