Executive Director of Cristwood Park

CRISTA Ministries•Shoreline, WA

17h•$100,000 - $130,000•Onsite

About The Position

The Executive Director of Cristwood Park is responsible for the day-to-day operations of a 197-unit independent living community located on the Shoreline campus. Manage a cross-functional team that is comprised of: Culinary, Resident Services, Business Office, Life Enrichment and Health & Wellness, ensuring smooth, resident-focused operations. Develop strong relationships with residents by regularly attending committee meetings and being responsive to residents’ concerns and feedback. Promote a clean, safe, and visually appealing environment by conducting regular inspections and addressing maintenance needs. Develop and manage annual budget, approve vendor invoices and contribute to marketing strategies. Play a key role in hiring, training, guiding, and evaluating team members, cultivating a culture of respect, accountability, and outstanding service.

Requirements

CHRIST CENTERED Belief that Jesus Christ is Lord and Savior. Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.). Prayerfully seeks God’s will in their own lives and in their ministry at CRISTA. Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices. Affirms, aligns with and supports CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC). Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC). Demonstrates the values of a CRISTA leader.
Bachelor’s degree in business or marketing from an accredited college or university recognized by the United States Department of Education or equivalent. Relevant work experience may be substituted for education on a year-for-year basis.
Two years in a role related to senior living operations.
Administrative and budget management skills in a leadership position.
Developing programs and implementing improvements to meet diverse constituent needs.
Three years’ experience in leadership through management of staff in multiple disciplines.
Microsoft Office
Able to make independent decisions when circumstances warrant such action and participate as a part of the CRISTA team.
Ability to pass background checks relating to DSHS Secretary’s List of Crimes and Negative Actions. ( WAC 388-113 ).
Flexibility in dealing with different types of people – residents, family members, prospective residents, staff, visitors, etc.
Empathy with ill, disabled, elderly, and emotionally upset and hostile people.
Ministry involvement in local church and/or para-church organizations.
Able to work collaboratively with supervisor, coworkers, staff, residents and vendors.

Nice To Haves

Master’s degree in business or geriatric field from an accredited college or university recognized by the United States Department of Education or equivalent .
Any certification related to aging services or long-term care.
Active membership in professional organizations.
Active membership in a local church.

Responsibilities

Resident Management: Oversee residents while attending to their needs, requests, and concerns. Participate in resident committees and community groups while promoting resident satisfaction and retention by addressing complaints, questions, and service requests in a timely and professional manner. Take appropriate action to resolve and address resident issues. Oversee landlord-tenant relationship by reviewing and approving prospective resident applications, lease renewals and annual rate changes. Ensure compliance with lease terms by providing proper notice, initiating evictions when necessary, and administering late fees and other charges as permitted by the lease agreement. Provide administrative support to other areas of Senior Living as needed.
Operational Management: Conduct regular inspections and take appropriate actions to ensure that the physical aspects of CWP, grounds, buildings, and amenities specific to the Cristwood Park residency agreements meet established standards for safety, cleanliness, and general appearance and appeal. Ensure CWP’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. Respond to urgent/emergent situations as needed and refer resident issues to appropriate departments for resolution.
Budgets and Targeted Revenues: Provide input into the development of budget(s) for CWP by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns. Gather, analyze, and interpret feedback and current market and economic trends that may impact CWP and work directly with the Sales and Marketing team to support short- and long-range marketing and leasing strategies to achieve CWP’s occupancy and revenue goals. Approve invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and manage communication between the vendor/contractor, accounting, as needed.
Management and Leadership: Provide direct leadership and mentorship to each department manager. Interview, hire, onboard and train employees. Oversee staff performance in accordance with Company policies, values, and business practices. Ensure performance is evaluated on a consistent basis for all staff. Establish a work environment that fosters respect and positive communication between management and all staff. Ensure that 24-hour security and emergency response is provided without interruption in accordance with Cristwood Park residency agreements.
Cristwood Park Quality and Compliance Management: Participate in compliance adherence within CRISTA Senior Living, between CRISTA Senior Living and CRISTA Corporate. Ensure that Senior Living has appropriate involvement and representation in the CRISTA M68 Ethics compliance program as well as corporate safety and emergency preparedness committees, Oversee that Senior Living is following the convergent ethics and compliance management program, and other compliance efforts as assigned.
Perform other duties as assigned. Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).