Executive Director, Head of Convergence Services and Digital Engagement, Innovation Group

UOB•Phoenix, AZ

About The Position

The Head of Convergence Services and Digital Engagement leads a high-impact SWAT-style transformation unit mandated to solve the bank’s most complex cross-functional pain points. This team conducts deep diagnostic reviews within Business Units (BUs) and Support Units, uncovers root causes, and designs innovative and integrated services using the bank’s enterprise capabilities—including AI/ML agents, data platforms, analytics services, workflow and automation engines, blockchain/tokenisation capabilities, microservices, APIs, integration platforms, and net new services that must be built to close capability gaps. This role is central to accelerating UOB’s evolution into a network platform organisation, where products, channels, partners, data, technology, and governance converge to deliver intelligent, interoperable, and scalable services that fuel new business value and ecosystem growth.

Requirements

15–20 years of progressive leadership spanning technology, digital services, enterprise platforms, and large‑scale digital transformation initiatives.
Over 10 years leading high‑performing, cross‑functional engineering and transformation teams in complex enterprise environments requiring rapid delivery, technical depth, and strong stakeholder alignment.
Proven track record driving enterprise-scale transformation involving multiple business units, regulators, and external partners.
Deep understanding of APIs, microservices, integration architecture, event‑driven patterns with the ability to architect secure, scalable, interoperable service layers.
Good understanding of emerging technologies including AI, data and blockchain technologies, interoperability frameworks, and regulatory considerations.
Hands‑on programming capability in Python, Java, Go, or Node.js for rapid prototyping and technical evaluation.
Exceptional strategic thinking with the ability to translate business objectives into actionable solution roadmaps.
Strong storytelling and communication capabilities across executive audiences, regulators, and technical teams.
Demonstrated ability to influence without authority, resolve conflict, and drive alignment across disparate stakeholders.
Builder‑mentor mindset: able to recruit, coach, develop, and retain top engineering and product talent.
Comfortable operating in ambiguity, designing structure where none exists, and driving clarity at speed.
Systems thinker with strong analytical capability.
High integrity, disciplined execution, and a bias for action.
Comfortable operating in ambiguity and shaping new service models.
Curious, adaptive, and committed to continuous learning.

Responsibilities

Shape and lead a SWAT-style convergence delivery model for rapid problem-solving
Build reusable solution blueprints and accelerators
Responsible for platform monetization
Orchestrate capabilities across the Innovation Group to create integrated solutions
Identify and operationalise partnerships to build connectivity and the network ecosystem
Responsible for Business Model Innovation, Process Automation & Convergence Delivery
Incubate and productise Data, AI, and Blockchain capabilities
Build a culture of rapid innovation and cross-domain engineering
Facilitate structured, end-to-end discovery workshops
Co-develop future state process flows, integration needs, and value driver hypotheses
Translate workshop outputs into formalised artefacts
Align business, technology, risk, data, and governance partners on next step actions