Executive Director, Field AI Capabilities & Experience Lead

Bristol Myers Squibb • Princeton, NJ

1d

About The Position

The Executive Director, Field AI E2E Transformation Lead is an enterprise leader responsible for driving end-to-end transformation of field capabilities enabled by AI innovation. This role will define and execute strategy to enhance how field teams operate, engage customers, and deliver value—ensuring experiences are insight-driven, efficient, and customer-centric. Success requires strong change leadership. This leader will guide organizations through operational and cultural shifts, embedding digital and AI capabilities into field workflows while fostering adoption, confidence, and measurable impact. The role will champion new operating models, capability building, and governance frameworks that ensure scalable, compliant, and effective implementation. By combining strategic vision with execution rigor, this leader will deliver measurable improvements in field productivity, engagement quality, and business performance while positioning the organization as a leader in field transformation powered by AI.

Requirements

• 15+ years in pharmaceutical, biotech, or related industries with strong focus on forecasting, commercial analytics, field transformation, and AI/ML product management.
• Deep understanding of field operations with the ability to translate customer needs into clear, actionable business requirements
• Proven success in enterprise-level AI transformations or pilots that improved accuracy, efficiency, and engagement.
• Experience leading global teams, driving change management, and building a culture of innovation and accountability.
• Skilled in vendor management, contract negotiation, and governance of external partnerships for data and technology services.
• Familiarity with pharmaceutical commercial processes, including brand planning, long-term forecasting, and integration with Market Access, Finance, and Supply Chain.
• Exceptional stakeholder engagement and communication skills, with ability to simplify technical concepts for non-technical audiences.

Nice To Haves

• Advanced degree (MS, PhD, MBA) in Data Science, Statistics, Operations Research, Marketing, or related quantitative discipline preferred.
• Experience in field, including as RBD or high-performing DBM

Responsibilities

• Field Strategy & Vision Lead Field AI initiative, driving change management, capability building, adoption, and pull-through of digital solutions to maximize field impact
• Develop a multi-year roadmap for AI-enabled field capabilities
• Serve as a change agent, embedding AI fluency across field teams and fostering a culture of innovation, accountability, and continuous learning.
• Field Capability Transformation & Technology Enablement Drive end-to-end field transformation initiatives across functions
• Design and execute user experience research (surveys, focus groups) to understand needs
• Translate customer insights into actionable business requirements to guide transformation priorities
• Define business requirements for CRM updates and experience enhancements to improve field productivity and engagement
• Partner closely with BI&T to align CRM enhancements and digital initiatives with business priorities and delivery timeline
• Collaborate closely with the TA-aligned Field Analytics (FA) teams, FA COE, Strategy & Ops to implement changes and enable pull-through
• Partner with the CE3 product owner to integrate user requirements into the product roadmap
• Change Leadership & Talent Development Champion organizational change initiatives, including capability building, upskilling programs, and new governance models.
• Act as a trusted advisor to senior leadership, translating complex AI concepts into actionable strategies and influencing decision-making.
• Build and lead a high-performing global team, fostering engagement, collaboration, and continuous learning.
• Stakeholder Engagement & Business Impact Collaborate with Commercial, Medical, Market Access, and International Markets to embed AI field capabilities
• Establish KPIs for adoption, efficiency, and impact; report progress to executive committees and governance boards.
• Define and implement new processes required to enable change to improve efficiency and effectiveness
• Establish leading and lagging metrics to measure adoption, user experience, and overall transformation impact

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
• All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive