Executive Director, Faculty and Physician Services

University of Chicago • Hyde Park, IL

12d • $185,000 - $275,000

About The Position

This newly created office consolidates the continuum of services surrounding recruitment, on boarding and maintaining services for faculty and physicians. As such, this critical role leads the University of Chicago Medical Center’s (UCMC) credentialing office which provides services to both UCMC and Biological Sciences Division faculty and physicians in addition to ensuring the lifecycle of a faculty physician hire from position ideation to first ninety days are optimized for both the recruit and the departments. This dual leadership role serves as the system leader accountable for overseeing all functions and teams related to physician and faculty recruitment, onboarding credentialing, and privileging. This includes credentialing services for a growing network of employed and independent provider groups who are part of UCMC’s clinically integrated network. In this role, the Executive Director will be seen as the face of physician and faculty, recruitment, onboarding for the BSD and credentialing across UCMC and the BSD and will be the ultimate relationship manager to senior leaders for timely and seamless delivery of all credentialing, privileging, recruitment/onboarding concerns, and opportunities.

Requirements

• Minimum requirements include a college or university degree in related field.
• Minimum requirements include knowledge and skills developed through 10+ years of work experience in a related job discipline.

Nice To Haves

• Master’s degree in healthcare administration, business administration, or related field.
• Minimum of 7 years of progressive leadership experience in leading credentialing, medical staff services, including recruitment and onboarding with at least 5 years in a leadership role within a large healthcare or academic healthcare system.
• Demonstrated experience implementing process improvements in medical staff operations, physician recruitment and onboarding.
• Extensive experience with privileging and credentialing.
• Intimately familiar with the latest regulatory requirements and accreditation standards.
• Experience of collaborating with medical staff leadership, including Chief Medical Officers, Executive Administrators and Faculty Chairs.
• Experience leading quality improvement initiatives and standardizing processes and reporting performance.
• Credentialing software vendor management and partnership experience strongly preferred.
• Strong interpersonal, communication, and leadership skills with the ability to build and maintain relationships at all levels of the organization, especially at the executive level.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to manage complex projects, prioritize tasks, and execute on key performance indicators in a dynamic academic healthcare environment.
• Strategic thinking and problem-solving skills, with the ability to design and implement initiatives to centralize and streamline credentialing, recruitment and onboarding services.
• Demonstrated ability to translate complex data into clear, thoughtful, and actionable reports.
• High level of integrity and confidentiality.

Responsibilities

• Provide administrative leadership for the team accountable for faculty recruitment, physician and provider onboarding, delegated credentialing and academic appointment.
• Provide strategic direction and leadership oversight of the office charged with integration of all processes involved in faculty and physician recruitment and onboarding.
• Assist the team in implementing process improvements to increase efficiency and improve end user experience with the hiring and onboarding of faculty and physicians.
• Develop, align, and provide strategic direction and leadership to ensure efficient management of delegated credentialing and hospital privileging.
• Executive accountability for ensuring the credentialing process for all physicians and providers is completed accurately and promptly, consistent with current National Committee on Quality Assurance (NCQA) standards.
• Responsible for oversight of the team managing all health plan audits of the CVO credentialing policies and records under UCMC’s delegated credentialing agreements.
• Oversee the administrative team supporting the operations of Medical Staff Organizations across UCMC’s fully owned hospitals and ambulatory surgical centers through the provision of credentialing files.
• The Senior Director oversees the administrative management of all Medical Staff Organization functions, including peer review and ongoing professional practice evaluations (OPPE/FPPE), corrective action, medical staff governance committees, and regulatory compliance (Joint Commission, CMS, DNV, etc).
• Provides executive oversight to the teams facilitating the operations of UCMC’s Credentialing Committee, including preparation of CVO files, managing the cycle of recredentialing, assuring compliance with NCQA regulations, and updating UCMC’s credentialing policies.
• Oversee the team responsible for maintenance of complete and accurate credentialing data within the CVO’s credentialing software solution (MDStaff).
• Works closely with the University of Chicago Physicians Group (UCPG) and the UCMC Office of Managed Care to ensure the efficient and accurate submission of provider rosters to health plans.
• Collaborates with UCMC Information Technology and UCMC Data Science and Analytics to ensure that credentialing records can be efficiently leveraged for internal data resources such as UCMC’s Master Provider Index.
• Facilitates in the strategic selection and oversight of the relationship[s] with credentialing or recruiting vendors.
• Partners with key stakeholders on the development and operationalization of standard processes and policies for recruitment, credentialing, privileging, rostering, and onboarding services.
• Maintains up-to-date knowledge of relevant laws, regulations, and accreditation standards.
• Develop, monitor, and take an active role in the improvement of key performance metrics to assess the overall performance of services.
• Develop clear and transparent recruitment pathways for all faculty and providers including supporting the search processes led by internal or external recruiting resources.
• Oversee resourcing key faculty leadership searches, including support for the creation of search committees, DEI training, development of recruitment and sourcing plan, coordination of visits and interview schedules, etc.
• Mitigate bottlenecks in processes by leveraging technology and process solutions to recruitment, hiring, credentialling and onboarding.
• Serves as trusted advisor to senior leaders for credentialing and privileging processes.
• Partners with key stakeholders on the development and operationalization of standard processes and policies for medical staff credentialing, privileging, recruitment and onboarding services.
• Ensure newly signed faculty and physicians are connected to key services to ensure they are able to seamlessly enter the UCM workforce ready to see patients, teach and perform planned science.
• Develop, monitor, and take an active role in improvement of key performance metrics to assess the overall performance of services.
• Working closely with People Services and other members of the UCM and BSD administrative leadership, continue to optimize data management and system implementations to facilitate workflows, standard work, available resources, and enhance education.
• Work closely with chairs, executive administrators, and academic affairs administrators throughout the BSD in anticipating issues and preemptively solving problems that may arise with all facets of the lifecycle.
• Oversee onboarding services which ensure coordination of both clinical and academic needs for newly hired faculty and physicians including but not limited to setting up lab environment, hiring of key personnel, setting up clinic and/or operating room requirements, schedules and templates.
• Develop and drive initiatives to standardize functions and processes while ensuring white-glove service.
• Ensure continuous improvement and process optimization across all functions.
• Provides leadership and direction through managers.
• Establishes budgetary plans, policies and protocols to enhance the central pedagogical mission and operational goals.
• Manages employees through subordinates, usually other managers.
• Establishes performance goals, allocates resources and assesses policies for direct subordinates.
• Performs other related work as needed.

Benefits

• The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
• Information about the benefit offerings can be found in the Benefits Guidebook .

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees