Executive Director, Customer Success & GTM – Data, Analytics & AI Product Portfolio

JPMorgan Chase & Co.•New York, NY

About The Position

Join us at the forefront of innovation, where your leadership will shape the future of Data, Analytics, and AI. As Executive Director, you will drive transformative change and champion generative AI opportunities. Your impact will be felt across the organization, empowering teams and clients to unlock new value. This is your chance to lead a high-performing team and influence how our products are recognized and adopted. Be part of a dynamic environment that values collaboration, growth, and client-centricity. As an Executive Director in the Data, Analytics, and AI team, you lead the customer success function, driving strategic change and go-to-market execution. You champion a client-centric mindset, ensuring our product capabilities are recognized, adopted, and leveraged by stakeholders. You collaborate across product, technology, and business communities to maximize awareness and engagement. Together, we unlock the full potential of our GenAI-driven products and foster sustained growth and innovation.

Requirements

12 years of experience in customer success, change management, or go-to-market roles within technology, data, or AI-driven organizations
Proven track record in leading large-scale transformation and adoption initiatives
Deep understanding of data, analytics, and AI product landscapes, including generative AI
Exceptional communication, leadership, and stakeholder management skills
Strategic thinker with a client-centric mindset and strong execution capabilities
Experience working in matrixed, global organizations

Nice To Haves

Experience developing and executing go-to-market strategies for AI products
Expertise in building and leading customer success teams in technology environments
Strong background in change management for digital transformation
Ability to drive cross-functional collaboration and alignment
Familiarity with client engagement frameworks and feedback mechanisms
Knowledge of metrics and KPIs for tracking adoption and business outcomes
Experience facilitating forums, workshops, and communications for stakeholder engagement

Responsibilities

Lead and inspire a high-performing customer success team
Develop frameworks for proactive client engagement and feedback
Design and implement change management strategies for product adoption
Partner with product, technology, and business leaders to drive seamless transitions
Develop and execute go-to-market plans for Data, Analytics, and AI products
Lead cross-functional initiatives to increase product awareness and adoption
Advocate for the voice of the client in product development
Establish and track metrics for client satisfaction and business outcomes
Position the organization as a leader in generative AI
Collaborate with marketing, sales, and product teams on targeted campaigns
Build strong relationships with stakeholders across business units