Executive Director, Customer Analytics

Amgen Inc.•Thousand Oaks, CA

70d

About The Position

At Amgen, if you feel like you are a part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Live What you will do Let's do this. Let's change the world. In this vital role the Executive Director, Customer Analytics is responsible for building and leading a highly analytical team who leverage critical thinking skills to problem-solve and uncover actionable insights that enable Amgen brands to serve more patients. The individual will oversee secondary and subnational analytics, including strategic targeting, specialty pharmacy/PSP analytics, and reporting across the entire Amgen US organization. This position reports to the VP of Customer Data & Analytics and is a key member of the Customer Data and Analytics (CD&A) leadership team. This executive must be a relentless champion of insights-driven strategy, objective, evidence-based decision making, transparency, and continuous innovation. In order to be successful in this role the individual must be able to not only manage a large team and number of brands, but must also be skilled at influencing, networking, and navigating a complex internal set of teams and functional groups. The Executive Director is expected to successfully coach the team to employ the best practices, challenge the status quo, and streamline processes where possible to drive efficiency. At the core of any successful leader is a high performing team built upon trust, mutual respect, diversity, and the unrelenting desire for continuous improvement. Additionally, the ability to foster an environment of cooperation with Marketing, Finance, Forecasting, Manufacturing, Market Research, and Pricing/Access is critical. This position will partner closely with senior business leaders to identify key strategic questions and will lead their team with a laser focus on driving maximum business impact. He or she will push for excellence in analytics, encouraging teams to leverage the highest-caliber current and emerging methodologies to generate high-value, actionable insights.

Requirements

Doctorate degree and 6 years of experience in successfully applied analytics in the biotech/pharmaceutical industry OR
Master's degree and 10 years of experience in successfully applied analytics in the biotech/pharmaceutical industry OR
Bachelor's degree and 12 years of experience in successfully applied analytics in the biotech/pharmaceutical industry AND
6 years of managerial experience directly managing people and/or leadership experience leading teams, brands, projects, programs or directing the allocation of resources

Nice To Haves

Executive presence by which one can quickly establish credibility with and influence SVP and EVP level staff
Leadership experience in building and developing high performing teams, delivering results, and shaping the future
Ability to think strategically about issues impacting an entire portfolio of therapeutics across geographies and stages of development
Experience managing multiple senior stakeholders, prioritizing across a multitude of responsibilities, and allocating resources to drive maximum impact
Business acumen that lends itself to understanding the context and dynamics of pharmaceutical markets
Partners with business leaders to deliver high-quality predictions that guide strategic decision-making
Oral, written and presentation skills to explain complex concepts and controversial findings clearly to a variety of audiences, including senior management
Knowledge of analytics approaches in biopharma including descriptive and predictive analytics
Identify how shifts in customer or competitor behavior may impact tactics and brand performance
Experience in managing outside analytics vendors
Align teams to best practices and champion new innovative methodologies and analytics modalities

Responsibilities

Lead teams of secondary analysts to deliver actionable insights for the Amgen US portfolio
Partners with senior business leaders to understand and influence strategic imperatives related to secondary/subnational research and analytics, function as a thought partner and encourage evidence-based decision making, challenging leadership when necessary
Serve as advisor to US leadership by providing unbiased recommendations and trade-off considerations
Align team members, and allocate resources to reflect business imperatives, with emphasis on productivity and efficiency; Develop clear action plans tied to business priorities and gain alignment across the organization
Instill, and reflect, a strong commitment to quality and standards - both in the underlying analytical frameworks and presentations. Ensures final products are well vetted and reliable
Ensure analytics teams have a deep understanding of the business, including the therapeutic area and market dynamics
Thought leadership ensuring broad adoption of best practices and incorporating new methods and tools as appropriate
Exhibit expertise in solving a variety of structured and unstructured problems through relevant analytical approaches and frameworks
Encourage best practice sharing for analytics across Amgen's entire portfolio
Help build analytics as a competitive advantage, including developing team members and creating clear career paths
Lead strategic special projects that help shape and drive the direction of the organization
Collaborate effectively across the organization with cross-functional partners, and take an enterprise mindset to deliver the highest value impact
Deliver effective and efficient reporting solutions for the field, brand, and other parts of the organization

Benefits

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

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