Data Analytics Director - Customer Success

Microsoft•Boston, MA

21h

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Join the Customer Experience & Success (CE&S) organization, whose mission is to empower customers to accelerate business value through differentiated experiences leveraging Microsoft’s products and services. As part of the Global Customer Success (GCS) team, you will lead efforts to enable customer success on the Microsoft Cloud, harnessing AI-powered capabilities and human expertise to deliver innovative solutions that drive operational excellence and nurture long-term loyalty. As the Data Analytics Director - Customer Success, you will lead a team of Technical Architects and Program Managers to enable Field Customer Success teams and Partners in helping customers drive their AI Transformation priorities through solutions built on Azure Analytics and Database services. You will provide thought leadership and subject matter expertise across Analytics technologies (Fabric, Databricks, Real-time Intelligence, PowerBI, Data Warehousing, Lakehouse, Spark) and Database platforms (Azure SQL Server, CosmosDB, PostgreSQL, MySQL, MariaDB), ensuring customers realize value from their Azure investments. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

Nice To Haves

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
6+ years experience working in a customer-facing role (e.g., internal and/or external).
6+ years experience leading technical projects, teams, or functions.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

Responsibilities

Lead a team of Technical Architects and Program Managers to enable Field Customer Success teams and Partners in delivering customer engagements for Analytics and Database solutions on Azure.
Provide thought leadership and subject matter expertise in Analytics (Fabric, Databricks, Real-time Intelligence, PowerBI, Data Warehousing, Lakehouse, Spark) and Database platforms (Azure SQL Server, CosmosDB, PostgreSQL, MySQL, MariaDB).
Develop high-quality, repeatable IP assets for both Analytics and Database workloads, ensuring adoption and execution by field teams.
Empower your team to unblock and accelerate customer engagements, resolve issues in collaboration with product teams and support engineers, and guide architectural design for scalable solutions.
Engage with Worldwide Learning SMEs to develop and drive adoption of skilling plans for Cloud Solution Architects, growing expertise in Analytics and Database platforms.
Serve as an executive sponsor for strategic customers, accelerating digital and AI transformation through innovative solutions leveraging Azure Analytics and Database services.
Build and grow teams through talent management, diversity and inclusion, coaching, and career development. Foster a culture of customer-centricity, collaboration, and technical intensity.
Lead the team to achieve positive Customer Satisfaction results, coaching them to become trusted advisors and enabling defined Customer Success Plan outcomes.
Gather Voice of the Customer and Field, leveraging insights to influence product roadmaps and drive continuous improvement and innovation.
Foster a continuous self-learning culture, model impactful community engagement, and coach inclusivity.
Embody Microsoft’s culture and values of respect, integrity, accountability, and inclusion.