Executive Director, Ambulatory Imaging Access & Services

University of California San Francisco•San Francisco, CA

About The Position

The Executive Director Ambulatory Access & Services provides strategic, operational, and financial leadership for UCSF’s outpatient imaging enterprise across all ambulatory sites, satellites, and community locations. This leader is responsible for ensuring safe, efficient, patient-centered ambulatory imaging operations & access that meet UCSF Health’s standards of high reliability, quality, access, and experience. The Executive Director oversees multidisciplinary teams, collaborates with faculty & clinical partners and business unit leaders, drives performance improvement, and ensures sustainable growth aligned with institutional priorities. Accountable for the overall administrative & strategic planning and coordination of the staffing, fiscal and material resources. Assists with the development and implementation of new programs and policies. This role provides vision, leadership and accountability in developing, driving and deploying strategic expansion, integration and key initiatives across the UCSF Health system. Has authority and accountability for various health system operations for imaging, including but not limited to optimization of operational performance, access & scheduling, service line development, quality of care, patient satisfaction, human resources, and capital/facility planning.Reports directly to the Vice President of Clinical Services and is a dyad partner with the Executive Director of Inpatient Radiology Services. The Executive Director Ambulatory Access & Services collaborates with leadership and management in Imaging across a broad spectrum of responsibilities. The position participates in the development and administration of clinical, scheduling and business operations and directs and supervises ambulatory site based activities through management and support staff. Designs and leads strategic and operational planning for multiple disciplines/modalities in Radiology Imaging Ambulatory Services across UCSF Health. This includes multiple sites spanning outpatient services, adults and pediatrics while partnering with the Executive Director of Inpatient Radiology Services and other supporting roles. Accountable for the overall administration, financial management and planning, human resources functions, and oversight of fiscal and material resources across sites. Develops and monitors financial, productivity & key performance metrics that maximize efficiencies and economies of scale across sites and modalities. With physician departmental leaders, develops and implements patient care service standards, ensures maintenance of high quality and safety standards for patients and employees, ensures compliance with regulatory agencies, and develops new business strategies to improve performance and increase access & market share. This role collaborates with the Director Imaging Quality, Radiation Safety Officer, department physician medical directors and vice chair of Quality & Safety, to ensure quality & safety intiatives are implemented & sustained. UCSF Health Core Services Radiology to oversee the following, which the successful candidate will advise and support in: 1. Leadership & Strategic Access Optimization 2. Ambulatory Growth Strategy Planning & Market Expansion 3. Financial Acumen & Business Performance 4. Data Driven Operational leadership performance (analytics to track operational & financial performance) 5. Physician & Clinical Partnership 6. Workforce Strategy & Capacity Planning 7. Patient Experience & Service Excellence 8. System Integration & Scale 9. Executive Presence & Stakeholder Influence 10. Innovation & Future State Thinking 11. Leadership & Team Development 12. Partnership, Collaboration & Communication 13. Operational management & leadership oversight & support 14. Quality, safety & regulatory compliance 15. Other duties as assigned Key Competencies: Strategic leadership & systems thinking Strong clinical judgement and radiology expertise Change management & process improvement Workforce planning and team development Financial and analytical acumen Exceptional communication and stakeholder management Ability to build high-performing teams and culture of accountability Patient-centered leadership and commitment to safety High emotional intelligence and collaboration & building partnerships Regulatory and quality expertise

Requirements

Bachelor’s degree in related area and / or equivalent experience / training.
Strong hospital management experience, min 10 years, with progressive and in-depth expertise in patient care services.
Knowledge of hospital / clinic operations in a hospital or medical center setting; knowledge of appropriate professional standards for the department and team.
Excellent communications and interpersonal skills to foster and promote an environment for effective communication and collaborative decision making across multiple units and disciplines.
Master’s Degree in business, health administration or clinical degree related to radiology
5+ years of progressive leadership experience, preferably in radiology
Excellent leadership, fiscal and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines.
Ability to create and maintain a goal-oriented climate of teamwork, collaboration and consistent achievement of objectives.
Strong knowledge of relevant healthcare information technology and patient care workflows and processes.
Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments.
Strong knowledge of regulatory and accreditation standards related to radiology
Demonstrated experience managing complex operations, staffing models, and clinical workflows in a high-acuity environment
Experience with operational improvement, throughput optimization, and lean methodologies