Executive Communications Lead

Faire • San Francisco, CA

13h • Hybrid

About The Position

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
As the Executive Comms Lead, you will own the communication channels and activity regarding how employees engage with Faire as a business. You will serve as a high-level drafting partner for written communications and sensitive internal comms for the Core executive team. Your primary goal is to proactively identify opportunities to improve the resonance of our corporate story and build deep confidence in our executive leadership.

Requirements

• Executive Partnering: Proven experience as a strategic drafting partner for C-suite executives, with a mastery of ghostwriting for diverse voices and leadership styles.
• Empathy & Employee Insight: A deep understanding of employee sentiment and the ability to anticipate how business shifts will land across different teams and regions.
• Business Literacy: Comfortable with business metrics and strategy; able to explain the "why" behind business decisions to a general audience.
• Range & Altitude: Demonstrated ability to shift writing styles between rigorous business strategy and empathetic, culture-focused communication.
• High-Stakes Discretion: Experience working on sensitive projects while maintaining the operational pace of the business.
• Cross-Functional Influence: Ability to proactively embed with Product, Marketing, Sales and Finance leads to pull the story out of the business before it becomes an announcement.

Responsibilities

• Business Narrative Strategy: Develop and drive the strategy for communicating our vision, priorities, and performance by synthesizing inputs from across the business into a compelling story.
• Executive Drafting: Act as a first-thought drafting partner for the C-suite on strategy docs, internal memos, and customer narrative work, ensuring a consistent and authentic leadership voice.
• Communication Cascades: Serve as the DRI for how information flows from leadership to employees, building toolkits that allow managers to "own" the story at the right altitude for every layer of the organization.
• Performance & Strategy Storytelling: Lead the internal narrative for major company milestones and recurring business cycles, ensuring employees understand our progress, goals, and how we are winning in the market.
• Sensitive Announcements: Lead internal communications for high-stakes moments such as business partnerships, M&A, major product launches, and leadership changes.
• Event Narrative: Shape the narrative for flagship company events, leveraging metrics, customer spotlights, and launch recaps to demonstrate business momentum.
• Crisis & Reputation: Lead internal response for sensitive issues, coordinating closely with External Communications to ensure narrative alignment and maintain employee trust.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed