Executive Casino Host

J W Marriott•Las Vegas, NV

14h•Onsite

About The Position

The Executive Casino Host is responsible for delivering exceptional customer service and supporting player development initiatives under the direction of the department director. Builds and maintains strong relationships with high-value players, ensuring their needs are met with professionalism and attention to detail. Identifies potential premium players, manages ongoing relationships, and provides appropriate complimentary offerings in alignment with company policies. Promotes outstanding guest and employee relations while coordinating special services and personalized experiences to enhance player satisfaction and loyalty. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Requirements

High School Diploma or GED
3 years’ experience or equivalent of combination of education and experience in casino marketing related field.
Demonstrates strong verbal and written communication skills when interacting with management, team members, and guests.
Proficient with computers and able to quickly learn the player tracking system and related technology.
Capable of interpreting player data to make accurate and appropriate comp decisions.
Exhibits enthusiasm, excellent interpersonal skills, and the ability to recognize and engage players effectively.
Possesses solid knowledge of casino operations to confidently and accurately address guest inquiries.
Consistently represents the company in a polished, professional, and customer‑focused manner.
Must be at least 21 years of age.
Valid Gaming card (Registered with Gaming Control).

Responsibilities

Meet and greet casino guests on the casino floor during daily operations, special events, promotions, and designated off‑property functions. Ensure guests feel welcomed, recognized, and valued through proactive, friendly, and professional engagement.
Collaborate closely with Slot Operations and Table Games teams to identify potential high‑value players. Observe gaming activity on the floor, approach promising guests, and gather essential player information to support future marketing and player development initiatives.
Work directly with the Credit Department to refer qualified guests for credit evaluation. Maintain a thorough understanding of credit procedures to assist players in navigating the application process professionally and efficiently.
Issue complimentary items (“comps”) according to established company policies, player gaming activity, and comp guidelines. Make sound, data‑driven comp decisions while maintaining fiscal responsibility and compliance with internal controls.
Assist guests with reservations related to hotel accommodations, entertainment, dining, tournaments, and special events. Coordinate with relevant departments to ensure all arrangements are completed accurately and meet guest expectations.
Resolve player complaints and concerns through courteous, professional, and empathetic communication. Take ownership of guest issues and ensure appropriate follow‑up to maintain high levels of guest satisfaction.
Drive increased gaming activity by making outbound calls to players to invite them to promotions, special events, and tournaments; to follow up on recent visits; and to help reactivate inactive accounts, strengthening long‑term loyalty.
Work toward department goals focused on new player acquisition, current player retention, and the re-engagement of lapsed players. Use strategic outreach and relationship‑building skills to support overall revenue and loyalty objectives.
Assist in planning, organizing, and hosting special events designed to attract, reward, and entertain high‑value players. Provide on‑site support to ensure events run smoothly and deliver a premium guest experience.
Maintain strong knowledge of all marketing initiatives, casino operations, slot machine features and payouts, table game rules, and cash‑transaction reporting guidelines. Confidently answer guest questions or, when necessary, refer them to the appropriate department to ensure accurate and timely information is provided.
Ensure compliance with all gaming regulations, laws, internal policies, procedures, and control requirements. Stay informed about regulatory changes and uphold operational integrity in all aspects of guest interaction and player management.