Executive Casino Host - Full Time (Caessars Palace LV)

Caesars Entertainment•Las Vegas, NV

4d•Onsite

About The Position

Responsibilities Player Communication: Build relationships with target players utilizing contact strategy through a variety of in-bound and out-bound channels. Leverage property amenities/programs to target players. Customer Service: Maintain close ties with target guests through personal contact. Arrange accommodation and amenities. Manage and resolve player problems. Maintain goodwill with all guests. Ensure guests are aware of events and supports execution through attendance and follow-up. Maintain high level of visibility throughout the facility. Escalate customer feedback appropriately. Credit/Comps Service: Provide collection of credit according to established regulatory procedures. Compile with state and local regulatory standards. New Player Identification/Contact: Actively seek out target players and sign them up for Total Rewards. Inform new prospects about benefits of Total Rewards program. Represent the company at external functions and special events. Plan, schedule, and arrange visits to Caesars Palace for selected individuals. Technical proficiency: Utilize the casino computer systems for the purpose of tracking complimentary items to qualified guests based on restricted comping guidelines. Seek directions from managers to investigate, evaluate, and determine the financial stability of potential customers using all reliable sources available. Computer knowledge: Understand competitive environment and can promote and explain Caesars Palace benefits and features. Give feedback to the appropriate department as new competitor information is acquired. Teamwork: Collaborate with workgroups. Support departments to ensure player satisfaction. Communicate all relevant information to co-workers and management to maintain consistency and avoid potential problems. Work with team members to achieve common goals. Confidentiality/Integrity: Maintain high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances. Maintain confidentiality of all player accounts. Maintain security and confidentiality of files, records, and lists. Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Requirements

Must be highly effective at both verbal and written communication, and to speak and understand English.
Two or more years of host, marketing or sales experience required.
Must have basic PC skills.
Meets all relevant regulatory requirements.
May be asked to sign a non-compete agreement.
Must be able to maneuver in and around the entire casino and hotel area, particularly the gaming pit areas.
Must be able to respond calmly in crisis and demanding situations, particularly when situations involve customer or employee conflicts.
Must be able to respond to visual and aural cues.
Must be able to work in a smoke-filled environment.
Must be able to converse over the telephone in situations where there is loud and disruptive background noise.
Must be able to stand and walk for extended periods of time.
Schedule flexibility required.

Nice To Haves

College Degree with emphasis on Marketing, Business Administration, or equivalent field preferred.

Responsibilities

Build relationships with target players utilizing contact strategy through a variety of in-bound and out-bound channels.
Leverage property amenities/programs to target players.
Maintain close ties with target guests through personal contact.
Arrange accommodation and amenities.
Manage and resolve player problems.
Maintain goodwill with all guests.
Ensure guests are aware of events and supports execution through attendance and follow-up.
Maintain high level of visibility throughout the facility.
Escalate customer feedback appropriately.
Provide collection of credit according to established regulatory procedures.
Compile with state and local regulatory standards.
Actively seek out target players and sign them up for Total Rewards.
Inform new prospects about benefits of Total Rewards program.
Represent the company at external functions and special events.
Plan, schedule, and arrange visits to Caesars Palace for selected individuals.
Utilize the casino computer systems for the purpose of tracking complimentary items to qualified guests based on restricted comping guidelines.
Seek directions from managers to investigate, evaluate, and determine the financial stability of potential customers using all reliable sources available.
Understand competitive environment and can promote and explain Caesars Palace benefits and features.
Give feedback to the appropriate department as new competitor information is acquired.
Collaborate with workgroups.
Support departments to ensure player satisfaction.
Communicate all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Work with team members to achieve common goals.
Maintain high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances.
Maintain confidentiality of all player accounts.
Maintain security and confidentiality of files, records, and lists.