Executive Briefing Center Technician
About The Position
The EBC Support Technician is responsible for the everyday support for programs and events hosted at the center. Technicians ensure the centers are set up, maintained, and shut down based on the center's operating schedule. They maintain a professional environment for clients and staff during events and off hours. The Techs will work closely with stakeholders and the Operations Manager to ensure proper coverage and scheduling of events and programs. This position is additionally onsite only, no remote support is required for this position.
Requirements
- Ability to effectively communicate with employees, customers and colleagues
- Ability to work and think independently and ensuring to meet deadlines
- Experience working in video conferencing, video production, or post production
- Experience with G-Suite, Google Meet, Microsoft Teams, Zoom, or WebEx
- Knowledgeable with computer terminals and commands
- Experience with Google Workspace administration
- Excellent soft skill and readiness to demonstrate technology to high profile customers
- Experience with video displays and content management system
- Minimum of a High School Diploma or equivalent
- Minimum of 1 – 3 years of audiovisual integration experience preferred
Nice To Haves
- Formal education in Electronics or related field preferred
- Preferred external training: AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Extron AV Associate Certification
- AVIXA Quick Start to the Audio-Visual Industry
- AVIXA CTS General Certification
Responsibilities
- Provide onsite support for visitors and executive level events
- Working with event organizers to create a production plan, setting up and testing equipment, and operating equipment during the event.
- Communicate effectively with executive-level clients to identify needs, evaluate solutions, and provide ongoing support
- Provides tours and demos with the relevant technology within the space
- Perform daily inspections and regular maintenance of hardware and software for internal platforms
- Execute regular preventative maintenance on all hardware
- Diagnose network problems impacting one or many internal platform applications
- Utilize remote access Mac, Linux, and Windows systems to control internal platform (via SSH, VNC; be able to navigate file systems on remote machines)
- Work with Client Engineers to troubleshoot difficult internal problems
- Creating Technical Documentation, and Operational Documentation for the supported spaces
- Training users on how to operate AV systems and providing technical support.
- Installing AV equipment in an office environment where requested
- Handling life cycle of equipment through RMA processes when and where they are identified
- Integrating AV systems into network infrastructure
- Inventory Management of both spares and consumables
- Inventory Management of existing equipment
Benefits
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
