Human Resources - Executive Assistant (Hybrid)

The Hanover Insurance Group•Worcester, MA

16h•Hybrid

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Human Resources team is looking for a collaborative, proactive, and professional Executive Assistant to support our Chief Human Resources Officer and HR leadership team. In this role, you’ll play a key part in driving efficiency and supporting strategic initiatives. At The Hanover, we’re reimagining how work gets done. We know flexibility matters, which is why this role offers a Hybrid/Flex work arrangement—giving you the balance you need to succeed. Our commitment to inclusion is at the heart of everything we do. We believe that diverse perspectives fuel innovation and success, and we strive to create a workplace where every individual can thrive. If you’re seeking a career that encourages teamwork, improves efficiencies, supports your growth, and provides the flexibility to balance life and work, we’d love to hear from you. Position Overview: Under limited direction, assists and facilitates the daily administrative operations of Hanover executives, which typically includes involvement and exposure to confidential and/or proprietary information requiring the use of discretion and diplomacy. Provides administrative and project support to the executive and business unit. Relies on experience and judgment to accomplish assignments. Collaborates with others to ensure office efficiency and overall administrative operations of assigned area, playing a key role in the overall coordination and completion of general administrative duties, by collaborating with others both functionally and cross-functionally. Utilizes appropriate business software (e.g., spreadsheets, word processing, presentation) to prepare correspondence, reports, presentations, agendas, minutes, etc. Maintains calendars and schedules, arranges business travel, coordinates meetings, and/or tracks department expenses. Responds to and resolves most questions and problems of varying complexity. This is a full-time, exempt role.

Requirements

Associate degree or equivalent preferred
5-7 years of related experience providing advanced administrative support.
Advanced knowledge of and proficiency using Microsoft Office products (e.g., Outlook, Word, Excel, and PowerPoint)
Broad knowledge of departmental and corporate practices, policies, and applicable programs
Ability to work both independently and as part of a team with minimal supervision
Ability to multi-task and prioritize responsibilities while remaining flexible to best respond to changing and dynamic priorities
Demonstrated commitment to attention to detail and accountability of actions
Excellent oral and written communication skills, demonstrating ability to effectively interact and communicate with individuals at all levels, both internally and externally.
Able to handle confidential or proprietary information professionally and discretely
Able to be flexible in work schedule and work extended hours during critical times

Responsibilities

Provides specialized administrative support under limited direction to executives, which typically includes exposure to confidential or proprietary information requiring use of judgment and discretion.
Manages the executive’s calendar and schedule, sets up meetings of varying sizes. Locations, and complexities, and coordinates all travel arrangements / reservations.
Utilizes advanced level software skills to provide administrative support to the overall business unit by preparing special reports, confidential documents, presentations, maintaining data files, creating and managing spreadsheets of varying complexities.
Organizes and expedites flow of work through the office.
Participates and contributes to department meetings, as well as cross-departmental or cross-functional meetings.
Prepares special reports or provides observations by reviewing and summarizing provided information
Participates in, and may lead, special projects for the department or business unit.
Collaborates with other administrative support to identify opportunities and recommend changes for streamlining processes and work coverage.
Responds to mail and e-mail inquiries, following up with other departments to ensure timely execution of and response to requests.
May take dictation and transcribe notes of a highly confidential, proprietary, and/or technical nature.
May provide support to other areas as needed.
Other responsibilities may be required