Executive Assistant, Data Intelligence

Amazon•Seattle, WA

15d

About The Position

The Amazon Customer Service organization is looking for an exceptional Executive Assistant who wants to work in a fast-paced, exciting, and growing team. We need someone who is bright and self-motivated, with a proven history of high performance and the ability to operate under pressure. As an Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all team meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination. Working in a highly ambiguous environment, you will demonstrate initiative, complete tasks and projects quickly, and proactively take the appropriate action without having to know the total picture. You will learn organizational structures and objectives of the team you support, as well as build a strong internal network. You will apply superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. Over time, you will build deep and trusting professional relationships with the leader and their team, which will blossom into strong partnerships that provide opportunities for special projects with increased responsibility and long-term career growth. A typical day as an Executive Assistant in the Customer Service Data Intelligence team involves combining organizational excellence with hands-on problem-solving in calendar orchestration, stakeholder coordination, and operational execution. The role encompasses managing complex scheduling initiatives, ensuring alignment with leadership priorities and team objectives, and translating business needs into seamless administrative solutions. Working collaboratively with cross-functional teams and fellow Executive Assistants, this position involves designing and enhancing operational workflows, focusing on efficiency, precision, and scalability across a global organization. Daily activities include managing intricate calendars across multiple time zones, coordinating high-stakes meetings with senior leaders, tracking critical deliverables across functional areas, and ensuring flawless execution of domestic and international travel arrangements. You'll monitor expense report submissions, organize all-team meetings and employee engagement activities, and manage space planning as the organization evolves. Each day presents opportunities to resolve complex logistical challenges, advance important organizational initiatives, and conceive innovative ways to leverage administrative excellence in transforming how the leadership team operates. Working in a highly ambiguous environment supporting AI transformation and customer service modernization efforts, you'll demonstrate initiative by anticipating needs before they're articulated, complete urgent requests with grace under pressure, and proactively coordinate across the organization without needing the complete picture. You'll build deep knowledge of how the team drives customer service transformation while establishing a strong internal network across relevant partner organizations. Your superior attention to detail, exceptional organizational skills, and ability to juggle multiple critical priorities will be essential as you support leadership driving strategic initiatives. Over time, you'll build deep and trusting professional relationships with the leadership team, which will blossom into strong partnerships that provide opportunities for special projects—from coordinating team communications to supporting organizational initiatives—with increased responsibility and long-term career growth within the organization. The Data Intelligence team is a new function within Amazon Customer Service that accelerates AI initiatives across the organization. We collect, use, and govern the complete data and metrics lifecycle to transform customer service. We apply advanced technologies including Generative Artificial Intelligence, Machine Learning, Ontology, Natural Language Processing, Agentic AI, and Economics to build automation and data intelligence—taking data to impact for our customers. Our culture is built on curiosity, continuous learning, and seeing our work make a real difference. We believe a great customer experience should be the norm, not the exception, and the intelligence to deliver it exists in the data. We start with the customer, work backwards through billions of signals, and orchestrate that intelligence into products that elevate their experience.

Requirements

5+ years of senior level leadership support, or 3+ years of Amazon experience
High school or equivalent diploma
Experience with Microsoft Office products and applications
Experience with domestic or international travel coordination, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround

Nice To Haves

Experience leading process improvements
Experience in a fast-paced, high-tech company
Experience designing processes to maximize efficiency

Responsibilities

Management of complex calendar and scheduling
Complex domestic and international coordination
Track and help drive completion of key deliverables and follow up on items
Manage expense report coordination and submission
Organize, execute and assist with team activities (meeting agendas, all-team meetings, off-sites, and team social events)
Work closely with leadership and other Executive Assistants to provide support to the organization
Management of team space, including office moves and reconfigurations
Ability to exercise good judgment in a variety of situations
Excellent administrative, technical and organizational skills
Be comfortable with ambiguity and be able to make autonomous decisions without guidance when appropriate
Have fun at work and help others do the same!

Benefits

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave

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